Banks are working hard to reshape their businesses to meet new demands, but leaders must be careful not to alienate their best workers in the process.

Rep. Emanuel Cleaver, D-Mo., has emerged as one of the most outspoken members of Congress when it comes to fintech, both embracing its potential and calling for regulatory guardrails.

Carter Bank & Trust’s founder shunned internet banking and handled most executive duties himself. He died in April and his successor, Litz Van Dyke, is now working at breakneck speed to modernize this once-hidebound Virginia bank.

With so much uncertainty, the only thing that's clear is how different the sector may look a year from now. Here's an overview of the leading trends in technology that will impact payments and banking in 2018.

With so much uncertainty, the only thing that's clear is how different the sector may look a year from now. Here's an overview of the leading trends in technology that will impact banking in 2018.

TD Bank's new lab seeks to divine the future of banking.

A new European Union directive guarantees that third-party providers can access bank customers’ account information. The requirement will trigger a new revolution in financial services in Europe that U.S. bankers should be tracking.

A voice banking feature was the overwhelming winner in the Speed Round competition at this year's CUNA Technology Council Conference, but it remains to be seen how widely that technology will be adopted in 2018 and beyond.

It was a good year for CIT’s Ellen Alemany and JPM’s Sandie O’Connor, but Arjuna Capital’s Natasha Lamb hopes next year will be better. Mary Mack gets a bigger role at Wells Fargo, and Zoe Cruz gets a new one at Ripple. Plus, is Harvey Weinstein really Meryl Streep’s fault?

Banks' online advice platforms are just the face of a deeper effort to restructure client data and adapt to a digital era.

Holiday loans are up significantly at Blue Federal Credit Union this year thanks to improvements to the CU's mobile and online banking apps that allowed members to apply for -- and fund -- loans in a matter of minutes.

It was a bad year for the CEO of Equifax, the founder of a high-flying fintech and the regulatory agency bankers love to hate.

In a relationship-based business, it’s not enough to sell your customers a sharp tool to pay for things. You also have to help them avoid cutting themselves with it.

Key efforts for banks include developing AI applications, adding fintech allies and strengthening cyberdefenses.

Millennials aren’t the only ones who want convenience — everyone, regardless of age, wants it. Where age comes into play is just how someone defines what ‘convenience' is.

What's an industry challenger to do when it gets a lot of competitors of its own? Ally's Diane Morais has a plan. Heather Cox has inserted technologists into USAA's business lines, and outgoing Fed Chair Janet Yellen has achieved rock star status.

Some firms are investing in technology to help insurance clients shift to paperless payment processing.

We entrust tech firms with vast amounts of information about our daily lives, with an expectation that they will safeguard it. But have we become too casual in the trust we place with them in exchange for more personalized experience and convenience?

Rather than charge set fees, Aspiration offers customers name-your-fee accounts and donates to charities based on the amount of money it makes.

Jenn LaClair will replace Chris Halmy, who is retiring. She most recently headed up PNC's business bank.