Payment facilitators give the power back to field service companies and allow them to run their business their own way, says WorkWave's Rick Agajanian.

The retailer's mobile app didn't allow sales staff to earn commissions. An arbitrator's ruling requires Macy's to update its app — and signals another complication in the shift to all-digital payments.

The debate over whether NFC or QR codes is the best technology to adopt persists. So far, there has been plenty of room for both.

While German consumers prefer using cash in stores and are accustomed to paying for products after delivery, the global nature of e-commerce is sparking a change in payment habits.

As businesses accept automation, more innovation is flowing into the market, says Billtrust's Flint Lane.

The debate over whether NFC or QR codes is the best technology to adopt still persists today. So far, there has been plenty of room for both.

Contactless ticketing innovation has long driven parallel adoption nearby retail. New work habits may change that dynamic.

People want their payments to be quicker, safer, and more readily available across a wider range of channels. How are industry leaders leveraging data to build stronger relationships with their clients?

The Los Angeles bank's service, offered in partnership with the fintech Extend, enables card controls and uses tokenized account numbers to improve security.

Security is a constantly changing game, with criminals adopting new strategies and the payment industry and other financial institutions deploying increasingly sophisticated techniques to stop them.