Employee communications

Smarsh, which enables banks and other clients to archive employee communications, is buying the AI firm Digital Reasoning as employers increasingly seek surveillance options for personnel working from home.

Banks must address the societal issues that resonate deeply with their customers and communities, says Regions Financial chief John Turner.

Bankers can either fight the president’s recent order banning diversity training in federal contracts or face reputational risk by complying with it.

A comment by the megabank's CEO could be a teachable moment as financial institutions of all sizes attempt to diversify their ranks.

The Best Banks to Work For package is a collaboration between American Banker and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies.

Leaders at the 85 institutions that made the eighth annual ranking have found ways to navigate crises (there have been plenty this year) while also bolstering employee morale.

Bankers should cast a wider net for applicants and hold listening sessions with their minority employees if they truly want equality.

With staff scattered between working at home and in the office, management at many institutions has taken steps to revamp intranets and launch employee-only Facebook groups to keep their workforce connected.

More than a dozen institutions made the ranking this year in this asset category range.

The credit union turned to a new engagement strategy for employees after the pandemic forced most of the organization to transition to working from home.