As banks struggle to make sense of their wealth of customer information, the burgeoning industry of online marketplace lending is finding novel ways to glean insights from unconventional data points.

While "double-dipping" fraud is reportedly rare, vendors want to stay ahead of a problem and help bankers feel comfortable raising deposit limits and expanding the user base for mobile deposit.

The bank's first chief data officer, A. Charles Thomas, is training his analytical eye on cross-selling opportunities, delivering instantaneous client data to employees and hiring techniques.

The Financial Services Information Sharing and Analysis Center is calling attention to the security risks and potential fixes to a common practice: consumers handing over online banking credentials to financial advice sites.

Apple's high-profile app could give mobile wallets the jump start they needed.

As banks move analytics closer to the front office, bankers need to change the way they think about the customer.

The transformation of brick-and-mortar offices into high-tech sales centers has become an urgent matter as consumers increasingly transact through digital alternatives, yet branches still generate more sales than any other channel.

Banks will leveraging the built-in camera, geolocation and identity features of phones and tablets in new and profitable ways.

Banks' security investments are rising dramatically as breaches grow more frequent and damaging.

Banks are purging paper to speed up processing like their business depends on it. The payoffs from these workflow improvements include faster processing, stronger loyalty, lower costs and higher revenue.

The bank's partnership with a hot payments startup comes as regulators nudge the industry to speed transactions and as some who initially resisted such calls start to embrace quicker settlement.

While banks almost universally offer mobile services, such as smartphone apps or mobile-friendly websites, their customers have been slow to use them, according to an American Banker/SourceMedia Research white paper.

Because of the conflicting messages from providers of mobile payments, consumers are not yet sold on the possibility that they can use apps to replace their plastic cards.

Total System Services is close to beginning tests of new products and merchant services, and is already seeing a benefit from last week's launch of Apple Pay. But in prepaid, a significant business for the processor, TSYS is still awaiting new rules from the government.

It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience to disarm critics.

Bank of America revealed its technology limitations to entrepreneurs at a company event in Silicon Valley, hoping some of the startups could provide assistance in areas like workflow and analytics.

The Wells Fargo Digital Lab, which opened in late September, offers a glimpse of what banking could look like in years to come.

The Fed's hotly-anticipated road map outlining plans to speed up the U.S. payment system will call for the creation of several industry-led task forces and recommend building a new infrastructure to facilitate real-time payments.

Some customers have reported double charging, others that their bank isn’t supported as promised. But some glitches are inevitable with a new service and processors say on the whole, the rollout has been relatively smooth.

Banks are bound to confront knotty privacy questions as they strive to make smarter use of customer data and experiment with technologies like wireless beacons, geolocation and algorithm-recommended offers.