Loyalty and rewards

Chase Pay was years in the making, and it's still finding new ways to reach its intended audience. On the surface it seems like a simple QR code-based mobile wallet, but underneath it's far more complex.

After years of watching shoppers flit from store to store in search of the biggest deals, U.S. retailers are hoping their attempts at building some loyalty will finally pay off this holiday season.

U.K. startup Flux has signed up a few banks for its platform that delivers real-time receipts to mobile banking apps. The problem is that few retailers are interested, and experts say that’s not likely to change any time soon.

HSBC Bank USA is the latest to issue a credit card made of metal, designed for affluent customers who travel often.

What members saw as a confusing inconvenience now is quick and easy, and applications are soaring.

Macy's is not alone, as more companies find success after upgrading loyalty programs, writes Tom Caporaso, CEO of Clarus Commerce.

Discover joined Apple Pay nearly a year after the mobile wallet came to market, so it has some catching up to do if it wants to be the top-of-wallet choice. Its new in-app rewards feature may give it the visibility it needs.

With AT&T dropping out of the program and Macy's focusing more on its own loyalty scheme, American Express is absorbing the first serious blows from key members in its multi-merchant Plenti Rewards Program.

What makes Shake Shack's cashless store so potentially powerful — even if it's only one location in Manhattan — is what the burger chain can do when every customer is known to it.

When it comes to credit card profitability, consumer loyalty to a single card may not be such a virtue after all, according to a new study by Oliver Wyman.

The airline wants to capture more benefits from a program that should be worth more than C$2 billion ($1.6 billion) over 15 years.

Seeing the successful “private label” debit programs at Target and Cumberland Farms has inspired more merchants to launch their own initiatives, writes Adam Frisch, CEO of Buy It Mobility Networks.

Credit card benefits aren't worth much to a consumer who has no idea what the card offers, or has forgotten about them over time and simply never uses them.

On the surface, Android Pay may not seem that different from the Google Wallet launched four years before it. Ultimately, it took the failure of multiple mobile wallets for Android Pay to find its own path.

Mobile wallet adoption in the U.S. is slow, and the payments industry has only itself to blame.

Ask any consumer what their most-used mobile wallet is, and you'll get one answer. Ask an issuer or a merchant, and the answer could be vastly different. Here's why.

Some virtual currencies are getting narrower focuses on individual categories such as dentistry, and Burger King will soon find out if the concept is transferrable to Russian fast food.

Mobile wallets and digital payments apps are erasing the distinction between credit and debit, but many issuers still cling to old practices that treat those audiences differently. SunTrust is working to change that.

Mobile wallets and digital payments apps are erasing the distinction between credit and debit, but many issuers still cling to old practices that treat those audiences differently. SunTrust is working to change that.

As marketing becomes more expensive, issuers are under pressure to find new ways to lure merchants, according to Eric Marks and Sean Clark from West Monroe Partners.