Mobile banking

Financial services IT teams must think like cybercriminals and develop an offensive approach to security at a time when threats are growing in frequency and sophistication.

Banks continue to gather ID documents manually from would-be customers, even ones who sought to open accounts online. Bringing the manual process into the digital age is the goal of several startups.

Paper-based marketing — not digital communication — remains a more promising way to reach customers 50 and older, who also tend to be a bank's wealthiest client segment.

Bankers may have a reputation for being old-school, but their rapidly growing digital-ad budgets are in step with the rest of the business world. Banks can both gather valuable demographic data from who clicks on their ads and better measure returns on their investments.

Banks can be more effective in connecting with customers by offering them personalized communications, rather than bombarding them with general sales pitches.

Digital has been seen as the death knell of branches, but banks like JPMorgan, B of A and UMB are among those making the case that branches can still set banks apart from rivals provided they get leaner and offer customers a blend of tech support and financial expertise.

Mixed messaging on fin tech doesn't just emanate from the halls of Congress. It can also be found at the regulatory level as well.

Increasingly, our conversations about digital banking are only about technology. We must expand our dialogue to include ways to make digital banking empathetic.

For large banks, the risks of partnering with marketplace lenders do not matter. But small community banks can't afford to partner with competitors angling to poach their customers.

When a mobile banking vendor told a San Antonio Federal Credit Union it didn't have the capabilities it wanted, the institution took a note from Facebook's strategy with Messenger and created a companion app.

It would be hard for traditional institutions to close the gap with Venmo, but there is room for competition with the mobile payments app beloved by millennials … and nine other insights about this generation of digital natives.

Fifth Third Bancorp said Tuesday that it plans to close 44 branches, a cost-cutting move that follows its recent shutdown of more than 100 branches.

With new fintech investments tapering off and banks starting to get the hang of digital innovation, young companies need to take a hard look at their business models.

Digital payments tools can help commercial clients run their business more efficiently, but in a world still dominated by paper checks banks may need to show their customers the benefits.

Overseers of banks' data analytics strategies share their thoughts on what other industries do a good job with data, how banks should approach analytics and how they explain their job to mom and dad.

Apple Pay got only a brief mention during the tech giant's introduction of the iPhone 7 on Sept. 7, but the changes have global implications.

Who knows more about customers than banks? With great data comes great responsibility, though. Banks are expected to show their customers they know them, but are held to a higher standard than, say, Netflix.

USAA has updated its digital platforms to give customers more control over unexpected declines on large transactions and access to service representatives on its website.

Nearly six months into its partnership with TD Bank in Canada, Moven is on the hunt for additional partners as it looks to take its real-time spending insights to the masses.

Australian banks wants Apple to open up its payments system to third parties. U.S. banks are likely following the situation closely as many are looking to renegotiate their contracts.