Mobile banking

Simple, the digital-only "neobank" owned by BBVA Compass, is testing out its second product, a contemporary twist on the traditional joint account.

USAA has expanded its voice-controlled digital assistant to PC users. The move is just another example of how banks are increasingly relying on bots to help serve their clients.

A new wave of exciting innovation is presenting businesses with opportunities to improve processes and the consumer experience.

The move is an example of how banks are looking to fintech entrepreneurs to bring innovation in, and it illustrates the emphasis and importance banks are putting on their mobile channels.

Up until now, no fintech company has succeeded on a mass scale to offer solutions beyond its core product. But disruptors are trying to go in that direction, and banks should watch their efforts closely.

Randolph Bancorp raised $57 million in a mutual-to-stock conversion and is using the proceeds to fund acquisitions — it closed its first-ever deal in July — and dramatically improve its digital capabilities.

Financial services IT teams must think like cybercriminals and develop an offensive approach to security at a time when threats are growing in frequency and sophistication.

Banks continue to gather ID documents manually from would-be customers, even ones who sought to open accounts online. Bringing the manual process into the digital age is the goal of several startups.

Paper-based marketing — not digital communication — remains a more promising way to reach customers 50 and older, who also tend to be a bank's wealthiest client segment.

Bankers may have a reputation for being old-school, but their rapidly growing digital-ad budgets are in step with the rest of the business world. Banks can both gather valuable demographic data from who clicks on their ads and better measure returns on their investments.