Mobile banking

The iPhone is 10 years old. Here’s a look at some of the ways the Apple product and the boom in smartphones overall have shaped banking in the U.S. over the past decade.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

Banks are making it easier to log in, adding expense trackers and simplifying payments as they try to get corporate clients to use mobile more.

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas.

A dad challenges JPMorgan Chase’s parental leave policy. A shareholder proposal to address the gender pay gap gets shot down at Citigroup. Plus, Cathy Bessant, Yolande Piazza and Elizabeth Warren.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

The CEO of Citi’s innovation group says she and her staff of industry outsiders are driving change within the 215-year-old bank.

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.