Mobile banking

Banks are grappling with new challenges in trying to work with voice assistants like Alexa in Amazon's Echo to allow customers to check balances and perform other tasks. But with voice banking on the horizon, banks cannot afford to stall their efforts.

Royal Bank of Canada has introduced a video chat service for its small-business banking customers whose hectic lives may not allow for frequent branch visits.

The bank's new CEO, Onur Genc, fresh from Turkey, will have to find a way to leverage the considerable tech and innovation investments the bank has made and strengthen the brand's U.S. presence.

Even in a digital era, human connections still matter. That is one big disadvantage for fintech startups and increasingly for banks as customers stop making regular branch visits. So it is instructive to hear SoFi's thinking on how to overcome this challenge. It is trying some unorthodox tactics to better understand the people behind the data and to create meaningful connections with them.

Banks have used biometrics for about a decade, but there are a number of hurdles that banks, device makers and customers need to overcome before passwords are history.

The new year will bring risk in marketplace lending, but progress will be made in micropayments platforms and regulators embracing innovators.

Since technology is so ingrained in every aspect of banking, some say the idea of looking at tech spending as a stand-alone budget item is antiquated.

Now that the OCC has proposed a limited-purpose bank charter for fintech companies, a host of innovative new banks will soon flood the market — or maybe not.

To act like a startup — as many banks say they want to do — institutions must employ a nontechnical strategy: build services based on customers say they want.

The tech firm behind USAA's digital assistant has introduced an authentication tool that identifies customers by the sound of their voice or by their facial features.

Call it the banking equivalent of a farmers market in Brooklyn: A startup is building a platform to highlight mission-driven banks for prospective customers who want to know how their money is lent.

Bank of America's forthcoming mobile app update will include personal financial management features.

Bank of America's forthcoming mobile app update will include personal financial management features.

Ralph Hamers, CEO of ING Group in Amsterdam, sat down with American Banker to talk about the company's future in the U.S., plans to grow mobile users and banks' relationship with fintech.

Fifth Third Bancorp has invested in an online lending firm that makes loans to franchisees of popular retail chains.

Both major brands are accelerating a move away from traditional checkout, and all retailers need to make adjustments for the future.

Banks and data aggregators agree that screen scraping is a practice probably best left behind. In the coming year, the two might get better at sharing data via APIs.

Large banks will soon launch Zelle, their person-to-person payments app. Will it succeed or will it be another name on a growing list of such platforms that never panned out?

When BankMobile, the brainchild of Jay Sidhu and his daughter Luvleen, relaunches on a new platform in January, security — especially for the onboarding process — will be completely redesigned.

U.S. banks are smart to take their time in embracing a model that cedes space to nonbank competitors and could put consumers more at risk for identity theft.