Mobile payments

The small merchants that migrated to digital during the pandemic focused heavily on web sales, with less emphasis on e-wallets for mobile.

How digital capabilities are supporting small business operations amid disruption

The next step for retailers is to bring consumers the benefits and experience of being in store, from the comfort of their home, says FIS' Dan Brames.

MagicCube's software that converts Android devices into mobile point-of-sale terminals will be deployed in the U.K. and Ireland through a partnership with payments provider Dojo.

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

Safaricom of Kenya is holding talks with Amazon about the use of mobile-money service M-Pesa on the e-commerce giant’s platform, part of efforts to expand global reach and bounce back from a first profit decline in a decade.

PayPal, Square and other companies are building multipurpose apps that can access traditional bank accounts — or make them obsolete.

PayPal, Square and other companies are building multipurpose apps that can access traditional bank accounts — or make them obsolete.

The retailer's mobile app didn't allow sales staff to earn commissions. An arbitrator's ruling requires Macy's to update its app — and signals another complication in the shift to all-digital payments.

The debate over whether NFC or QR codes is the best technology to adopt persists. So far, there has been plenty of room for both.

The debate over whether NFC or QR codes is the best technology to adopt still persists today. So far, there has been plenty of room for both.

The Los Angeles bank's service, offered in partnership with the fintech Extend, enables card controls and uses tokenized account numbers to improve security.

The tech vendor allows merchants using the Clover point-of-sale platform to accept PayPal and Venmo payments, a move that serves the company's continuing focus on full omnichannel experiences for its merchants.

The quick adoption of financial technology, coupled with remote work, requires firms to focus on internal innovation as well as customer-facing advancements.

Amid success stories like Apple Pay, Google Pay and the Starbucks app, there are many wallet apps that failed to gain traction — or squandered it when they did. But there is a lot to learn from their experiences.

User experience and efficiency matter. Consumers aren't going to do something more difficult just for the technology, says Computop's Jed Danbury.

As competition becomes more about countering fintechs than beating other banks, alternative payment methods and broader services will be key, says Icon Solutions' Simon Wilson.

Both consumers and merchants are realizing the permanent benefits, says Azoya USA's Franklin Chu.

Online ordering, outdoor pickup and digital shopping features are more than emergency workarounds, and merchants need to make them a regular part of their strategies, says Signifyd's Mike Cassidy.

The move toward a cashless economy in China reveals a boom in actionable data, says Azoya USA's Franklin Chu.