Mobile technology

Many might think that the technological disruption of the industry is already underway, but it’s likely that the most significant restructuring is still yet to come.

With millions of consumers switching their primary financial institution annually, many credit unions are faced with a quandary: come up with the money for digital offerings or risk losing a growth opportunity.

Many CUs feel they can't compete with banks' technology offerings, but the right strategies and investments can help institutions of all sizes stand out in a crowded marketplace.

The CEO of the digital-only bank Chime says it has quadrupled its membership in a year. So why doesn't his counterpart at Varo believe him?

Monzo has been adding roughly 200,000 users a month in the U.K., and is hoping to replicate that success as it launches in the U.S.

In a study of 27 global markets, the U.S. ranked near the bottom for consumer use of fintech, raising questions about why Americans appear reluctant to dive in.

The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve.

The Apple co-founder offered advice on how to create successful products, why he craves privacy and why companies should value engineers and inventors.

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.

Apps need to give customers confidence in ease of use, speed, aesthetics, credibility and user experience, as well as the ability to receive tailored communications through favored channels from their financial institution of choice, writes James Brown, CEO of Smart Communications.

Pangea says it is developing a digital account after customers complained that the bank relationship they had wasn't "for them."

Plinqit, led by a former banker, was developed specifically for community banks as a way to appeal to young customers.

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.

Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why.

Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

Credit union professionals offered insights into how technology is changing the collections process during the recent National Credit Union Collections Alliance conference in Las Vegas.

The move is an extension of a pilot project begun in the fall. T-Mobile says it sought to give customers a better deal on digital banking and stand out from its rivals.

JPMorgan Chase's banner quarter didn't stop executives from warning that the pause in rate hikes could crimp profits, or from hinting that the bank might downsize its mammoth mortgage operation.