Practice and client management

The thrift had been known as Boiling Springs Savings Bank.

Dennis Zember Jr. stepped down as the Georgia bank's CEO, citing personal matters. Palmer Proctor, an executive at the recently acquired Fidelity Southern, succeeded Zember.

Mike DeShazo was selected to lead the San Diego institution after Ann McClure stepped down.

Cort O'Haver, president and CEO of Umpqua Bank, tells the audience at Digital Banking 2019 that the industry is getting too far away from the human touch in customer interactions.

Joel Kashuba, Fifth Third's head of innovation and design, explains to Digital Banking 2019 how understanding four major aspects of human experience — cognitive, perceptual, physical and emotional — is integral to each aspect of customer engagement.

Ralph Evans, director of culture and employee communications at BBVA, says a philosophy of rallying around something bigger than the bottom line helped the bank crystallize its mission.

A large portion of business expensing, particularly travel and entertainment, takes place well outside of the office, making it tough for decision-makers to monitor, according to Yash Madhusudan, Co-Founder and CEO of Fyle.

Members of Mapleton Public Schools FCU still have to approve the merger into Westerra.

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

Banks clear both rounds of stress tests (though two of them needed a do-over); BNY Mellon goes all-in on digital; bank industry struggles to stop slide in latest reputation survey; and more from this week's most-read stories.

From leveraging AI as part of customer interactions to analytics, workstation setups and more, here's how credit unions can modernize operations and keep satisfaction levels high.

From a race to raise money for the foundation to sponsoring a math tournament, here are some ways credit unions are making a difference in their communities.

The $2.1 billion-asset CU is working with Local First Arizona and State Forty Eight to encourage consumers to patronize area businesses.

COO Jenna Lampson will take the helm on Aug. 1 while current CEO Steve Punch stays on as a consultant until he retires at the end of October.

As the industry continues to consolidate, operating branches in states far removed from headquarters could move from the exception to the rule.

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

The decision follows similar moves by rivals JPMorgan Chase and Wells Fargo.

Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.

The New Jersey regional will have higher capital levels after buying Oritani Financial. That was just one of the reasons why CEO Ira Robbins overcame his aversion to M&A.

Valley, which had focused on Florida in recent years, will double its market share in Bergen County with the $740 million acquisition.