Practice and client management

A horrific tragedy unfolded at Fifth Third's main building in downtown Cincinnati, when a man opened fire on bystanders in and around the lobby-level branch. Three were killed, and the gunman died in a shootout with police.

Veteran CEO Danny Gregg, who also spent more than 20 years as a member of the Metropolitan Police Department in Washington, is slated to step down at the end the year.

Club owners used to be able to get bank loans, but that changed as the de-risking wave reshaped banks' relationships with pot firms, exotic dancers and many others. Whether the taboo can or should last becomes a big question as adult entertainment keeps growing.

The head of commercial banking at Citizens Financial urged bankers and other financial professionals to step out of their traditional roles and guide clients through corporate governance, data and other challenges that they themselves have dealt with.

Financial institutions need to manage expectations about what they can offer customers or they risk losing credibility with customers.

PenFed says its marketing services agency will continue to operate independently.

Credit unions are taking part in the latest viral craze in the hopes of making a major philanthropic impact.

Just before the end of summer, several major banks have put new faces in key executive positions.

Last summer, the Wausau, Wis., bank combined two employee groups to form the ICEBreakers. Its mission is to support outstanding customer service and foster a positive workplace culture.

Mark Mason, the incoming chief financial officer at Citigroup, cut his teeth on the sale of Citi's unwanted assets after the financial crisis.

The Minnesota bank said longtime executive John Elmore will retire in the spring and that it will combine two key departments as a result. It also plans to hire a chief digital officer.

Another look at how credit unions are making a difference in the lives of students, athletes, scholars, pets and more.

John Gerspach is scheduled to leave next March after 10 years and be succeeded by Mark Mason; ING will pay nearly $900 million for failing to stop money laundering by clients.

Numerica names six new executives and more new hires, promotions and special recognition at credit unions across the country.

Scott Powell, the CEO of Santander Holdings USA, has spent years contending with a host of regulatory problems. He outlined a long-range vision that includes a branch-focused retail push and possible acquisitions.

Three longtime Citigroup executives, including Chief Financial Officer John Gerspach, are stepping down as the bank realigns its top management.

Melissa Ashley, who has been with the corporate since 1999, has been tapped to succeed retiring CEO Lee Butke.

The Puerto Rican company added Daniel Frye, a former FDIC adviser, to its board.

Credit unions in 45 cities in Wisconsin and Minnesota will offer the prize-linked saving incentive.

Online maintenance caused the outage, the second time this year a glitch has caused problems for TD customers.