Practice management

Larger institutions in particular have made banking so convenient that customers see little reason to move their accounts, according to a new report from J.D. Power.

A successor to Robert Allen, who has led the $7.3 billion-asset institution for more than three decades, should be named soon.

Royal Bank of Scotland's top banker will leave the state-backed lender within a year, in an expected move that potentially paves the way for a senior female executive to take his role.

There are important considerations for financial institutions to bear in mind as they build relationships with the likes of Apple and Google.

The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.

The institution had considered a merger of equals that was never finalized before deciding to change its name to Elevate Credit Union.

Investors seem to be betting that a long-rumored sale of the Dallas company is on hold now that it has named a new CEO, but analysts say it remains an attractive takeover target for a larger regional bank.

SmartFinancial lined up a compelling merger with Entegra. Then a bigger bank offered more money and a higher premium.

Bank of America investors on Wednesday voted against pressing the company to disclose more insightful data about disparities between men's and women's compensation. Shareholders at Wells and Bank of New York Mellon recently rejected similar measures.

Members of Bard Employees Federal Credit Union approved the merger into Baxter Credit Union earlier this month.

In the months ahead, the Birmingham, Ala., bank will drop Compass from its name across all of its branches and digital properties. It’s part of a broader plan by its Spanish parent Banco Bilbao Vizcaya Argentaria to unify its brand worldwide.

Entegra Financial, which had a deal to be sold to SmartFinancial, has instead agreed to be sold to First Citizens, which offered more money and will pay a breakup fee for the initial deal.

Between a decidedly younger user base and potential compliance risks, some financial institutions are wary of using the platform, but a handful say they have embraced it and found success.

The Dallas company finally made the move that had long been expected: Curtis Farmer succeeds Ralph Babb as chief executive. However, Farmer will still report to Babb, who stays on as executive chairman.

Credit unions have elected new board members and named new branch managers while other employees were recognized for their dedication.

As the bank's board conducts its search for a new CEO, it should exclude Wall Street titans from any shortlist.

The credit union is also developing a new shared branching space as part of a unique co-location strategy.

The latest World Council of Credit Unions project in the Caribbean will see the island nation working alongside Indiana CUs to share best practices, strategic initiatives and more.

The proposed combination of Sharon Credit Union and Crescent Credit Union still needs approval from regulators and members.

The acquisition also includes $525 million in deposits and $120 million in loans.