Retailers

FitPay's wallet and digital payment platform, which will integrate with the tokenization platform, enables manufacturers of IoT and wearable devices to add contactless payment capabilities to their products.

Ingenico views the integration as a way to increase the use of loyalty programs during the payment process.

Retailers should also notice that each transaction with customers contains more than the currency, it contains the potential opportunity to establish a relationship, writes Franklin Chu, managing director of Azoya International.

There are practical lessons from Amazon's service model that can be applied elsewhere, writes Derek Corcoran, chief experience officer at Avoka.

Hot on the heels of the January debut of the first Amazon Go store in Seattle, the e-tailer is reportedly planning to open six more stores over the course of 2018. It's a surprising show of confidence from Amazon.

Amazon Go has swung far to the side of self-service as the company has maximized on technology and eliminated the value of face-to-face interactions. This is not be a recipe for success for every retailer, writes Jon Croy, co-founder and CMO of Point Inside.

By failing to protect their customers’ data, financial institutions and others in the payments ecosystem are risking trust, the most important currency they have, writes David Barnhardt, executive vice president of product at GIACT.

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

AI technologies can satisfy the growing demand for real-time, self-service experiences in a variety of ways, from supporting more voice-enabled payments and transactions to automating complex decision making and product recommendations, writes Marc West, chief technology officer at Fiserv.

The rudimentary email pre-orders at Grossman's stores were helpful, but limiting in that it still focused on a one-on-one interaction with the customer. Grossman has since implemented technology that allows multiple customers to submit a single order.