Retailers

When companies cling to outdated methods of payment processing, the results is a highly fragmented consumer experience. It also adds unnecessary administrative costs and decreases efficiency, writes Jeffrey Brown, president of VPay.

Across all age groups, many consumers still prefer shopping in stores for various reasons. But even when going into a brick-and-mortar store, these consumers don't leave their digital habits behind; many still prefer to pay by mobile or wearable when the option presents itself.

Millennials may have earned the reputation for doing all of their shopping on smartphones and tablets so they can pay from wherever they are, but a growing body of research suggests that most prefer shopping in brick-and-mortar stores.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

Starbucks has established itself as a model for mobile payments among coffee drinkers, but Barclays is partnering with a U.K. coffee chain to take it a step further by bringing the coffee cup itself into play.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

Amazon is rightfully thought of as an e-commerce juggernaut, but the company's latest move — opening additional headquarters in the New York and Washington, D.C. areas — has drawn attention to how its presence changes the physical world.

Standard Cognition raised $40 million in a Series A funding round among five different venture capitalists to expand its cashierless checkout footprint.