CHEVY CHASE, Md. – GEICO, FCU said yesterday it recently implemented US Biometrics' AccessQ fingerprint biometrics system for controlling physical access to its facilities.

PURCHASE, N.Y. – Quorum FCU said it has converted its 23,850 electronic banking accounts to the PSCU Financial Services platform.

IMGCAP(1)]

SCRANTON, Penn. - Credit unions are mixing technology with manual processes as they work to gradually comply with "Red Flag" rules.

ANCHORAGE, Alaska - Members can't stand it when they have to restate their case each time they contact the call center, according to Leslie Ellis, CEO of Credit Union 1 here.

BANGOR, Maine - Mortgage servicing technology is "saving relationships" for $162-million University Credit Union here, which consistently is ranked among the country's top 10 credit union lenders, despite its smaller size.

Harland and EVault In Partnership

ST. PAUL, Minn. - A small credit union here will pay about $6,500 per month to offer members an "always-open" call center, where agents can take loan applications, deliver instant decisions, sell additional products, enroll new members-or simply transfer funds.

EUGENE, Ore. - Call Kirk Letourneau at SELCO Community CU here and you'll take for granted the smooth phone connection. But behind the scenes, in the wee small hours of June 2, Letourneau traveled the rocky territory that is all too familiar to an IT executive as he fought to preserve that uptime.

JACKSONVILLE, Fla. - There's more than one way to use technology to raise the Red Flag, according to Andrew Foote, director, product management for Fidelity National Information Services (FIS) Decision Solutions here.

RICHMOND, Va. - If the credit union loses its IT manager, would the business trip and stumble?

RANCHO CUCAMONGA, Calif. - CU member cardholders who belong to the CO-OP Network will be able to find their nearest surcharge-free ATM on their GPS devices or with their mobile phones thanks to a new service.

WESTLAKE, Ohio - Several years after launching its Connections Online (COOL) solution, Cardwell has put together a three-part webinar series to help clients learn the program and how it can help execute CUstrategies. The COOL webinar series teaches clients the "soft skills," of strategy management, project management, and people management - as well as using the actual product with each of these areas, Cardwell said.

WASHINGTON - iSekurity has signed an agreement with Northwest FCU to offer iSekurity's identity theft protection and detection service to Northwest's 97,000 members. NWFCU and iSekurity have additional plans for continued collaboration, which will include hosting a number of identity theft-related seminars and events.

AUBURN HILLS, Mich. - Digital Dialogue, a unit of PSCU Financial Services and provider of 24/7 call center operations and software solutions, has signed Clearstar Financial Credit Union as its 100th call center client. The $175 million credit union signed up with Digital Dialogue less than four years after the solutions provider first launched its service with three clients-Hanscom FCU, Service FCU and Los Angeles FCU.

BELLEVUE, Wash. - Fuze Digital Solutions is teaming with gethuman.com to find out what consumers think about online customer service. Consumers will have an opportunity to give feedback about their expectations for customer care as the survey will collect aggregate feedback about phone, chat, and e-mail channels for more than 1,000 companies.

PALO ALTO, Calif. - VMware Inc, a provider of virtualization solutions, said Consumers Credit Union (CCU) has deployed VMware Infrastructure, its datacenter virtualization and management suite. The $500-million Consumers CU said its growth to more than 50,000 members and seven offices led it to seek out solutions to help manage that growth and build out its virtualized IT infrastructure. CCU currently has 30 virtual machines running on three physical hosts, for a 10:1 server consolidation ratio. Applications running in the virtualized environment includehelpdesk management, RSA MFA, Fiserv IntellegEnt CRM, mortgage origination, and more.(c) 2008 The Credit Union Journal and SourceMedia, Inc. All Rights Reserved.http://www.cujournal.com/ http://www.sourcemedia.com/

WEST CHESTER, Penn. - Halfway through the year, CorePROFIT Solutions, a profitability solutions company, said it has signed on eight new credit union clients. The firm offers profitability information to credit unions through a series of hosted solutions that deliver insights into the costs and profitability of members, products, channels, and marketing campaigns. CorePROFIT Solutions said it serves CUs that employ a number of core processing platforms, including Open Solutions, Symitar, Fidelity FIS, and the IntegraSys, Summit, XP Systems and USERS core systems from Fiserv Inc.

BROOKFIELD, Wis. - A new survey indicates consumer interest in mobile banking and payments services offered by their financial institution has increased significantly in the past two years. The study, sponsored by Fiserv and conducted by MQA Research of 1,007 U.S. consumers, found 75% of those surveyed say they would consider using mobile banking services if offered. That's up dramatically from the 49% who expressed a willingness to try mobile banking services in a similar survey conducted in March 2006, the company noted.

READER QUESTION