Executives at Wells Fargo, BBVA Compass, ATB and Banco Popular share some of the pain points they've encountered as they've implemented artificial intelligence, and how they overcame them.

Financial firms must follow customers from mobile devices to desktop and back without missing a beat.

Two watch sellers are diving into a pilot that will test whether social media and blockchain can power alternatives to Amazon and eBay for e-commerce sales, shopping, payments, risk management and marketing.

Sabet Elias has been named the trust bank's chief technology officer and will report to another BofA alum, Bridget Engle.

Fintechs can get what they need from a traditional bank charter with the FDIC, as long as the agency is willing to play ball and step up its approach to innovation.

Collaboration is a critical part of how we prevent cyberattacks from turning into breaches that put consumer payment card data at risk, writes Lance Johnson, executive director of PCI SSC.

Laplanche agrees to a three-year securities industry ban and a small fine to settle SEC fraud charges on loan sales; analysts are expecting a "tepid" quarter as some trading activity suffers.

Visa is pursuing the online criminals to prevent future fraud. Visa also works with law enforcement agencies to quantify potential losses and, where possible, assist in the threat mitigation.

The potential for voice payments is massive and drawing significant attention from developers. But limited use suggests it's not ready for prime time.

Britton has an important job now, supporting the CIO for one of HSBC's most important regions, but she hopes to someday be a regional chief operating officer, or perhaps even a CEO.

Facial recognition technology and a person-to-person payments app are just two innovations that have sprung from a workplace that fosters creative thinking and welcomes ideas from across the organization.

Our 16th annual Most Powerful Women in Banking rankings; why Regions did away with teller jobs; small banks lagging in deposit share; and more from this week's most-read stories.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

In September, the National Credit Union Administration barred five people from the industry, including one individual who was accused of working to embezzle more than $1 million.

Sourcemedia's annual PayThink conference is always productive and informative, and this year's event was no exception.

State regulators are planning to sue the agency over its special-purpose charter, but the charter would be an important step forward for the regulatory system.

Two credit unions are part of a fintech pilot program to help borrowers set aside money to pay down student debt faster.

A big investment in data and analytics is paying off for KeyCorp, says Chief Information Officer Amy Brady.

By using the app, which will go live Monday in a pilot program, customers can point their phone at a vehicle and get an augmented reality overlay that provides all its critical info: the make, model and year of the car, as well as its price range and other information.

An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.