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The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.
September 22 -
The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.
September 22 -
BofA, which has applied for or been granted thousands of patents, has been working recently on technologies that analyze spending patterns to give budgeting advice and use augmented reality to provide estate-planning services.
September 14 -
U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.
September 11 -
BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.
September 1 -
The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle.
August 31 -
Built to respond to borrowers' questions about mortgage deferrals, the bot created by Salesforce is evolving and in the future could conduct transactions, handle a wide range of queries or help with emergencies.
August 12 -
KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.
August 4 -
Voice and text banking will be embedded in the Minneapolis bank's mobile app through a chatbot assistant that also caters to users with disabilities.
July 23 -
The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.
June 12