Workplace culture

Take an inside look at leading issues in financial and social inclusion with an industry expert.

The card network chose the majority-Black city as the site of its new operations center in part to improve the racial makeup of its workforce and create a new path to leadership for minorities.

King, who helped build BB&T into a regional powerhouse before engineering its merger with rival SunTrust, will retire as CEO of Truist on Sunday. In an interview, he spoke about the importance of cultural fit in M&A, his own legacy and what he wants to do next.

Hopes that the pandemic has been curbed have dimmed as infections and hospitalizations are on the rise again due to the introduction of the extremely dangerous Delta strain. For some companies, this has disrupted their plans to bring remote employees back to their offices or institute a "hybrid" arrangement.

Compensation needs to be competitive, of course, but employees also need to feel appreciated. In a challenging labor market, here’s how banks can retain their best workers and keep them motivated.

Employees often avoid sharing bad news with their bosses, assuming the problem will resolve itself. It rarely does, so senior leaders need to create a culture of constant communication with direct reports — and even lower layers of management — so that issues don’t fester.

The company will increase annual base salaries by up to $25,000 in an effort to retain younger staff facing burnout from working long hours during the pandemic.

2020 was a challenging year for banks. The impact of COVID on the economy as well as changes to accounting for loan loss provisions were evident in weaker financial and stock price performance in 2020 for many banks and yet CEO compensation increased. Learn from experienced executive compensation consultants about the challenges Compensation Committees faced in 2020, why pay levels increased relative to 2019, what were common COVID-related compensation changes, and what changes were made for 2021 incentive plan design.

Valley National wanted to become more customer friendly, while Washington Federal needed more commercial clients. The leaders of those companies recently discussed the tough decisions they made to bring about much-needed change.

As the pandemic continues to weigh on us all, BlueVine shares how it is putting employees first.

Amaryllis Fox, former CIA Clandestine Service Officer, offers powership insights into leadership lessons gained from serving in conflicts across the globe. Using experiences from her overseas operations she will provide an inside look at the CIA’s practice of “red-teaming,” and how this practice can help negotiations and resolve conflicts, build empathy, and empower teams to work together.

The hurdles faced by Black professionals who break into the financial services belie the notion that their small numbers at the industry’s top ranks are a pipeline problem.

Opening a bank or investment account — or even securing employment in a racism-free workplace — is out of reach for many Black Americans.

Kleber Santos will be responsible for building a more inclusive workforce and designing products that meet the needs of a broader, more diverse range of customers.

The New Hampshire bank’s storytelling programs have helped staffers establish relationships that go far beyond water cooler talk.

Rick Wardlaw at Bank Independent in Alabama gets results by adhering to the servant-leadership model.

A look at what some of the nation's largest credit unions are doing to take care of those who take care of their members every day.

The percentage of institutions in the Best Credit Unions to Work For rankings that provide formalized diversity training continues to rise each year, reflecting a growing awareness of the issue within the industry.

How mid-size institutions are making a difference for employees and keeping workers engaged during the pandemic.

The company has been experimenting with ways to recruit more women and minorities, including a program to hire professionals who had left banking. But CEO Charlie Scharf’s reference to “a very limited pool of Black talent” for important jobs may make it harder for Wells to meet inclusion goals.