Workplace culture

Opening a bank or investment account — or even securing employment in a racism-free workplace — is out of reach for many Black Americans.

Kleber Santos will be responsible for building a more inclusive workforce and designing products that meet the needs of a broader, more diverse range of customers.

The New Hampshire bank’s storytelling programs have helped staffers establish relationships that go far beyond water cooler talk.

Rick Wardlaw at Bank Independent in Alabama gets results by adhering to the servant-leadership model.

A look at what some of the nation's largest credit unions are doing to take care of those who take care of their members every day.

The percentage of institutions in the Best Credit Unions to Work For rankings that provide formalized diversity training continues to rise each year, reflecting a growing awareness of the issue within the industry.

How mid-size institutions are making a difference for employees and keeping workers engaged during the pandemic.

The company has been experimenting with ways to recruit more women and minorities, including a program to hire professionals who had left banking. But CEO Charlie Scharf’s reference to “a very limited pool of Black talent” for important jobs may make it harder for Wells to meet inclusion goals.

Under fire for saying that the potential pool of talent is "limited," CEO Charlie Scharf issued a memo to employees Wednesday acknowledging that his words reflected his own "unconscious bias" and vowing to improve diversity in the bank's leadership.

With staff scattered between working at home and in the office, management at many institutions has taken steps to revamp intranets and launch employee-only Facebook groups to keep their workforce connected.