The Most Powerful Women in Banking

Cathy Bessant, Bank of America's chief operations officer and American Banker's Most Powerful Woman in Banking, has undertaken major initiatives outside her institution, including a focus on responsible AI.

A classically trained pianist who co-heads investment banking for consumer products at Citigroup, Hoover sees a parallel between the focus she and her team bring to their business and achievement at the highest levels of classical music.

Ranjana Clark, recently named as head of global transaction banking for MUFG Americas Holding Corp., led the rollout of a tool aimed at creating a better customer service experience for employees and customers alike.

Knox's hefty investments in client- and associate-facing technology are paying off for Bank of America's private bank.

Innovation in banking typically means developing or investing in some cutting-edge technology that will appeal to younger, tech-savvy customers. But to Luanne Cundiff, it can also mean finding new ways to meet the needs of senior citizens who aren't all that interested in digital banking.