The Most Powerful Women in Banking

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

The uplifting story of another Virginia statue — this one honoring the first black female to charter a bank — is well-timed. Plus, JPMorgan Chase's O'Connor on laboring over Libor and U.S. Bank's Lawler on getting people to do the right thing.

The Swiss bank got involved in microfinance in a counterintuitive way: at the behest of its wealthiest clients. Technology has made lending in small rural villages more efficient and profitable.

Beverly Anderson, who had held the job on an interim basis since March, leads a unit that has been roiled by the bank's unauthorized-accounts scandal.

A recent tribute to Maggie Walker came more than a century after she founded St. Luke Penny Savings Bank in Richmond, Va. But it fittingly coincided with the first anniversary of the #BankBlack movement and offers a counterweight to the racial strife that just occurred less than 100 miles away in Charlottesville.