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Hiring fewer front-line workers but paying them more could improve customer experiences, strengthen employee retention and reduce stress for managers.

Bank of Montreal’s heavy focus on commercial lending is paying off as businesses in the U.S. and Canada ramp up borrowing. 

The city and the nonprofit Operation HOPE will offer $100 to kids from low-income households, with banks playing an assisting role. “Once you own some stock, once you have an account, now you're watching that grow and you’re a participant in the” financial system, said John Hope Bryant, the nonprofit's founder and CEO.

The $129 million deal for Rahway-based RSI would give Columbia a stronger presence in Union and Middlesex counties.

Cornerstone Community Financial Credit Union in Auburn Hills received approval from state regulators to enter new markets in its home state and in Ohio.

The combination is a bid to offer members expanded access to financial services and a larger network of locations.

Charlie Watts was most recently chief financial officer for Colorado Credit Union, a role he held for the past eight years.

Chryssa Halley, who has been with the company since 2006, was named CFO and Jim Holmberg was named controller.

More financial companies across the Continent are joining a cross-border payment system designed to fight the rising threat from Visa and Mastercard.

Fiserv, FIS, Jack Henry and Finastra, the top U.S. core banking software providers, are stepping up efforts to let banks plug innovative technology from younger fintechs into their legacy systems.