The second-largest U.S. bank is pushing generative artificial intelligence out to most employees while continuing to offer its more traditional AI-based Erica virtual assistant to customers, says tech executive Hari Gopalkrishnan.

Market data providers like Bloomberg and FactSet use generative AI to boost productivity for their users.

In a speech Friday, Federal Reserve Gov. Michael Barr said the advent of generative artificial intelligence promises to boost bank productivity, but banks should be careful in choosing AI partners to delineate data security responsibilities.

Employees are using ChatGPT without telling their managers and the IT team. That's not necessarily a bad thing.

Financial services executives report seeing an increase in quantifiable value from AI investments in the fifth annual Broadridge survey.

The industry was already spending billions to automate before 2020. What it needed was a cultural shift to try new things.

The ECB president said demand for higher-skilled workers who can use AI would rise, while those less able to learn new skills could suffer.

Here's what bankers should know about Trump's recent crypto reserve moves, Evolve Bank's continued fallout, artificial intelligence and other technology news.