The Ohio-based bank reports a 10% expense reduction within a year of moving its contact center technology to Google Cloud through a partnership with UJET.

The growing use of generative and agentic AI in banks is setting off some alarms.

The scams are becoming increasingly harder to detect, as fraudsters mimic authentic communications from banks.

New data from American Banker finds that use cases for intelligent automation are growing across banks and credit unions alike, such as fraud and lending.

The banks have invested in gen AI and embedded finance, respectively.

The personal finance app provider is working to block AI crawlers from the search giant and large language model providers from accessing much of its website.

The payment company increased its financial outlook, partly on the shoulders of new forms of artificial intelligence, such as "codename goose" that are making it possible to update products faster.

The payment giants have added emerging forms of artificial intelligence to identify cybercrime, fraud and scams, countering crooks who are also embracing the innovation.

Federal Reserve Board member Lisa Cook said artificial intelligence will be transformative, but cautioned government officials not to assume that gain in AI technology will offset inflationary pressure elsewhere arising in the economy.