It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

As chat bots, video assistants and other artificial inteligence tools proliferate, how can humanity – and credit unions – survive?

Welcoming automation into our industry with less friction and fear happens when we understand its overwhelming benefit to our futures and the quality of our work, writes Lauren Ruef, a research analyst for Nvoicepay.

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July.

From AI's impact on how we live to leadership lessons from an Olympian, making the most of analytics and more, here's a look inside the 2018 THINK Conference.

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?