AI in a car can be fatal. What could go wrong with AI in a bank? A new council established by BofA and Harvard hopes to minimize unintended consequences that could jeopardize consumers' financial well-being or discriminate against them.

Starbucks has reported an impressive number of in-store sales in the U.S. coming through its mobile app, a figure that has climbed quarter after quarter since the 2009 introduction of the Starbucks Card app — until July 2017, when it reached 30% and has not budged from that number since.

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development and use.

Apple Inc. hired Google’s top artificial intelligence executive to help the iPhone maker catch rivals in one of the most-important fields of modern technology.

While the banking industry is divided on the use of conversational technology, the San Francisco company believes chatbots can make it easier for customers to discuss their finances.

The agency would be subject to congressional and White House oversight; American customers will be able to send money to 200 countries.

Voice authentication software has improved call center service at Virginia Credit Union and shortened call times by nearly 25 percent.

The fintech is partnering with WebBank to offer a normal-rate, unsecured credit card for people with no credit or a thin file. Petal will consider how much money consumers make, the bills they pay on a monthly basis, and trends in volatility in their income and expenses.

HSBC is letting artificial intelligence software predict the types of reward offers card customers prefer. It's driving up response rates in marketing tests, but the process raises privacy and other issues.

Extending this functionality into corporate cards has the potential to make the commercial payments process more seamless and secure, writes Russell Bennett, chief technology officer at Fraedom.