Miriam Cross

A new government effort intends to tackle unfriendly consumer practices. The CFPB is tasked with addressing chatbot misuse and customer service "doom loops."

Some of the challenges Bank of Guam faces are unique. But its search for vendors and local talent will feel familiar to community banks across the U.S.

The consumer lender has signed a nonbinding letter of intent to sell its credit card portfolio, which will simplify its business to personal loans and automated savings.

Shawn Stone, the new CEO, has more than 25 years of experience in online loan origination, loan servicing operations, credit and capital markets.

Lincoln Savings Bank and Vantage Bank are two new clients of banking-as-a-service provider Unit. They say it improves their ability to 'go direct' rather than hinder it.

Financial institutions have trouble pinning down a common definition of AI and figuring out which of their processes incorporate the technology. That can lead to trouble with regulators.

Jagadish leads strategy and execution of digital and mobile capabilities for all customer-facing digital platforms for TD Bank in the U.S., as well as commercial bank products and services.

Financial institutions that entered the space before regulatory oversight intensified need to calculate whether the price of talent, risk planning and technology is worth the return.

Witnesses from companies across financial services and housing, including a credit union and a core services provider, attested to the value of AI in fighting fraud and boosting customer service at a hearing in the House of Representatives.

Financial institutions such as U.S. Bank and USAA are seeing high engagement with their customers via the mobile app. Experts say banks need to do a better job of capitalizing on this interest.

Customer reports of technical issues with many U.S. banks have spiked as a buggy software update from CrowdStrike disrupts multiple sectors.

The core services provider partnered with Lendio to devise a cloud-native tool that will automate small business loan decisioning and onboarding for banks.

First Internet Bank and Nbkc bank are among those exploring ways to automate the traditionally manual task of verifying business customers.

GrabrFi, a challenger bank for freelancers outside of the U.S., has found both hurdles and opportunities by working with banking-as-a-service middleware vendors.

Reconciliation problems normally don't happen on the scale that is playing out with Synapse and its partner banks. But banks and their fintech partners can do a better job of communicating the realities of accessing financial services through nonbank entities.

The Tennessee bank is the latest to be punished for lapses in oversight of fintech partners. Unlike most FDIC consent orders, the filing liberally uses the terms "fintech" and "BaaS."

Executives from Citi and TDECU teased their plans for digital lending at American Banker's Digital Banking conference this week.

The head of data and digital at Ally Bank came up with protective measures governing the use of generative AI and organized "AI Days" for employees to learn about Ally's progress.

The former head of Square Banking at Square is one of American Banker's 2024 Most Influential Women in Fintech.

The CEO and founder of SpringFour is one of American Banker's 2024 Most Influential Women in Fintech.