Miriam Cross

Research from J.D. Power found that bank customers are most concerned about letting AI move money on their behalf or place a barrier between them and their money.

Large global banks are experimenting with tokenization to make complex transactions faster, efficient and more auditable.

The San Francisco neobank made "occasional mistakes" regarding its responsiveness to customer complaints, according to the California Department of Financial Protection and Innovation.

BMO Financial Group doubled its mainframe capacity, prepared a cloud staging platform and used chaos engineering to ensure its Bank of the West integration went smoothly.

Financial institutions need to reconsider the logic and intuitiveness of their website design. They could also introduce free credit scores and capitalize on generative AI, experts say.

Fintechs that "bank" children and teens should collect far less data about their young users, erase it sooner and be more transparent in policies that are often buried, say privacy advocates.

Financial institutions' fintech partnerships are facing higher levels of scrutiny. More consistent and direct monitoring of their partners can put them in a better position.

Experts explain which features customers expect, which they love and where banks are creating a competitive edge with their apps.

Fintechs that jump ship to more stable sponsor banks need to prove they have a solid business and take compliance seriously.

ModernFi, which helps banks source or offload deposits in reciprocal or one-way arrangements, recently raised a Series A with participation from Huntington Bancshares, First Horizon Corp. and Regions Financial.

Inter&Co, a financial superapp provider based in Brazil, has bought the naming rights of a major U.S. stadium.

The digital-only bank is among the first to offer such a feature, which can make a bank and its checking account stickier. 

American Express has built platforms to help smaller brands quickly bring credit cards to market and for B2B software companies to embed virtual cards.

Douglas Timmerman, the company's president of dealer financial services, will step in when Jeffrey Brown departs at the end of January. Ally continues its hunt for a permanent CEO.

The fintech made deceptive claims and charged "surprise" fees, according to the Federal Trade Commission.

Reading Cooperative Bank and Queensborough National Bank and Trust are among those that see value in being close to fintech startups.

Frank, Daylight, Greenwood, Totem and Brigit faced lawsuits, disputes and penalties.

Michelle Moore, Tim Spence, Ankit Bhatt, Patrick Sells, Dontá Wilson and Allan Rayson have moved up, moved on or tackled new technology projects since they were recognized by American Banker for their leadership in innovation in recent years.

Digital banking apps such as HMBradley, Greenlight and MoneyLion have either chosen or been forced to find revenue streams beyond their direct-to-consumer business lines.

The fintech is the second in two months to launch a secured credit card. Upgrade's version will offer up to 3% cash back and elevate users to the unsecured version over time.