Will Hernandez

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

The 35-day partial government closing was a stark reminder that many Americans live paycheck to paycheck, and financial firms need to help solve that problem, the mobile banking firm’s CEO says.

Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.

Spring Labs is spearheading a group of prominent fintech lenders to use a blockchain-based, peer-to-peer network to share consumer information to help with ID verification on loan applications.

Timothy Mayopoulos is back in the mortgage industry, becoming the new president of the digital mortgage technology developer Blend, months after leaving his post as Fannie Mae’s CEO.

The head of Fiserv hinted that it will pitch the point-of-sale platform Clover, which it would get in the First Data deal, to community banks as a way to defend their small-business market share from Square.

Efforts to build better connections to bank customer data, trade digital currency and explore artificial intelligence for security and compliance purposes were some of the biggest draws of fundraising for U.S. startups.

The strategies to foster innovation are changing to emphasize cost-effective effort and granting fintechs more control over development.

The coming year will bring a wave of data-sharing deals between banks and fintechs, increased bank use of automated advice, marked changes to financial jobs as a result of automation, and much more.

A partnership between the mobile carrier and BankMobile could help stripped-down banking and deposit transfer services find a footing among U.S. customers.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

More traditional players interested in creating a safer market for digital assets have issued a checklist that cryptocurrency firms can follow to build confidence among banks, consumers and regulators.

Prometheum may succeed whether others have failed because it has attempted to work closely with regulators.

The industry’s technology priorities and budgets are headed for a distinct shift in 2019. What’s in: new initiatives in digital banking and analytics. What’s not: new initiatives built on blockchain technology.

Gagan Kanjlia joins the Santa Clara, Calif.-based Silicon Valley Bank after spending two-plus years as the head of product for OnDeck, an online lending provider for small businesses. Before OnDeck, Kanjlia spent 14 years at Capital One.

Synchrony Bank’s tie-in with the latest Spider-Man movie is an example of ways companies are looking to add augmented reality to their mobile-marketing arsenals.

Augmented devices and automation will push banking services beyond the current mobile phone delivery model into a virtual world — but how, exactly? Bank of America, Wells Fargo and others are trying to find out.