Consumer banking
Staff feedback is crucial to tailoring benefits and designing new workspaces, experts say.
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A growing number of challenger banks and fintechs are trying to help customers live more sustainable lives through carbon calculators with localized data.
August 23 -
More than half of the nation's 20 largest commercial banks, including Citigroup and PNC, have stopped charging nonsufficient-funds fees, and another four are scheduled to end the practice by year-end. That leaves three holdouts: SVB Financial, Huntington and MUFG Union Bank.
August 18
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As regulators mull the Toronto bank's deal for First Horizon and broader guidelines around bank combinations, community groups called for stronger investment commitments from the two banks before they are allowed to merge.
August 18 -
Farmers Bank plans to develop new revenue from home loans, despite seeing many bigger lenders flee the same market.
August 17 -
Millions of Americans have trouble accessing low-cost loans because they have thin or problematic credit histories. That could change as fintech innovations and new self-reporting tools give lenders troves of new data.
August 16 -
Ishet Dhar, who spent more than 17 years at Bank of America, will lead the upstate New York bank's efforts to integrate digital services with its branch footprint.
August 16 -
The Pittsburgh-based company is no longer assessing NSF fees to customers whose accounts don't have enough money to cover certain transactions. It is the latest bank to revise portions of its overdraft policy amid a raging debate about the fairness of such charges.
August 12 -
Education in financial literacy instills both know-how and confidence, knowledge most teens lack when transitioning into adulthood.
August 11 -
In another sign that the pandemic-fueled migration to digital transactions is here to stay, Capital One is dropping a mobile-payment incentive for REI credit card customers as it takes over issuance of the Mastercard from U.S. Bank.
August 10
