Consumer banking
Consumer banking
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The events of 2020 have only served to accelerate a number of potentially disruptive trends among consumers when it comes to banking and financial services — What does the emerging future of consumer and retail banking now look like?
October 16 -
The combined company would be the nation's 19th-largest bank with roughly $110 billion of assets.
October 16 -
Bank of America is applying a familiar arsenal — including APIs and its popular virtual assistant, Erica — to online business banking, cross-border payments and cash management in an effort to modernize those services.
October 15 -
The deal is intended to better help credit unions and other financial institutions improve digital lending capabilities
October 15 -
Customers' needs and expectations changed drastically in 2020, overturning conventional thinking about their experience in the process. How can we strike the right balance between embracing digital channels and recognizing the value of human touch?
October 15 -
The North Carolina company had promised regulators not to close large numbers of branches until December. Meanwhile, vendor contracts, leases and other hurdles have made it hard to accelerate efforts to offset a sudden decline in revenue.
October 15 -
The Illinois company will shutter 17 locations, or about 15% of its branches, early next year.
October 15 -
The $85 million penalty and the bank's "needs to improve" rating on its Community Reinvestment Act exam were tied to alleged violations of the Military Lending Act and Servicemembers Civil Relief Act.
October 14 -
CEO Charlie Scharf disappointed investors by failing to provide either a detailed road map for long-term expense reductions or say when he might release such a plan.
October 14 -
The New York bank, which is conducting a search for its next leader, also said it expects to report strong third-quarter earnings.
October 14 -
The Minneapolis company says the majority of branches earmarked for closing have already been shuttered for months due to the pandemic. Some of the savings will be plowed back into digital expansion.
October 14 -
The Pittsburgh company has reservations about the business model and staying power of online-only banks.
October 14 -
Clients of the challenger bank's robo-adviser are able to see one another's trades, add comments and watch a leaderboard of top investors.
October 14 -
Revenue at each of Goldman Sachs’s four divisions rose from a year earlier, pushing earnings per share to a record that was almost twice as high as analysts predicted.
October 14 -
The company posted a surprise increase in third-quarter expenses as it set aside almost $1 billion for customer remediation and $718 million in restructuring charges.
October 14 -
Third-quarter net income dropped nearly 16% from a year earlier as revenues at the company's consumer unit declined at about the same pace and trading revenue gains were below estimates.
October 14 -
Mobile and online banking technologies that the Toronto bank previously rolled out, including a virtual assistant developed by Kasisto and money management tools made by Moven, have become much more popular since the arrival of COVID-19.
October 13 -
On Jun. 30, 2020. Dollars in thousands.
October 13 -
Chase First Banking is embedded in the bank's mobile app and has parental controls. It is an example of how banks are trying to attract Generation Z.
October 13 -
The South Carolina company has agreed to buy the parent of Security Federal Bank.
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