“The hybrid environment that evolves post-pandemic will be more rewarding, but we will be challenged to sustain," McKinney said.

The firm's chief digital officer is responsible for ensuring a digital-first approach to all areas of the bank.

The chief experience officer and chief marketing officer is leading the Rhode Island bank's digital transformation.

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.

As chief financial officer for the Americas, Mahtani's job includes managing communications with regulators, the board of directors and other stakeholders, an especially complex undertaking during lockdown.

The president and CEO of the $350 million-asset Citizens is redefining the role of a community banker.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. Centric Financial is one of the team honorees.

Braming revamped the company's recruiting process by instituting diverse candidate and interviewer slates and expanding scouting for prospects and interns.

With net interest margins at historic lows, investors will be looking for any signs of improvement in consumer and commercial lending when banks begin reporting third-quarter results this month.

Bank of Montreal plans to raise its minimum wage for U.S. branch and contact-center employees to $18 an hour as companies face heightened competition for workers in a tight labor market.

The feature in its mobile banking app is helping the company connect with millennials and members of Gen Z, and it has led to 1 million appointments with bankers, BofA's chief digital officer says.

The new pilot program is only operating at four of more than 30,000 post offices nationwide. But it's drawing loud criticism from the banking industry and Republican lawmakers, along with strong praise from congressional Democrats.

Housing will still be a priority of the Consumer Financial Protection Bureau, but newly confirmed Director Rohit Chopra is also expected to investigate discrimination in the Paycheck Protection Program and bias in AI-powered lending algorithms.

On Jun. 30, 2021. Dollars in thousands.

The Onondaga, New York-based buyer agreed to pay $82.8 million for Elmira Savings Bank.

The tech company has abandoned plans to offer checking accounts in partnership with banks and will instead focus on being a technology provider for them. Citigroup says it will press ahead with aspects of the digital banking project on its own.

Bank of America’s online-banking platform went down for several hours Friday, leaving thousands of customers locked out of their accounts before service was restored.

Having the U.S. Postal Service offer bank accounts is a bad idea for many reasons, including privacy concerns. The USPS, which has reportedly spied on Americans' social media accounts, cannot be trusted with a window into their finances.

Eagle said it would pay $41.3 million for First Community Bancorp. It would be the bank's fourth purchase of a Montana bank since 2018.

Banks generally did not curtail loans to existing cardholders last year despite mass unemployment, according to new research by the Consumer Financial Protection Bureau. The results contrasted with what happened during the Great Recession.