As the Cincinnati bank seeks to regroup after the fatal shootings at its headquarters, the incident underscores the need for preparedness at banks and credit unions of all sizes, workplace safety experts say.

Already tasked with fixing Wells Fargo's scandal-plagued retail bank, Mary Mack has added a second big job: running a consumer lending operation that is dealing with reputational issues of its own.

With Castilla at the helm, the past year was one of innovation for the $262 million-asset Citizens.

TD Bank bills itself as America’s Most Convenient Bank, but even Jane Russell, its head of customer experience, admits that its service over the years has not always been consistent. That’s beginning to change.

A challenging diagnosis for her son prompted a senior executive to make changes at work, and Old National Bank's reaction offers a lesson for those serious about retaining female leaders.

In 2017, Cundiff’s first full year as CEO, First State Bank of St. Charles earned a record $4.1 million, thanks primarily to strong loan growth, and the momentum has continued in 2018.

There are 10 new faces among the Women to Watch this year, but a familiar one is at the top of the list —Wells Fargo's Mary Mack. Check out who else earned a spot in the ranking.

Debbie Crowder heads SunTrust Banks’ most high-profile business line — its branch network — and she takes seriously the position she is in to improve the lives of both employees and the customers and communities they serve.

Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps pushing herself, while testing the limits of what the industry can do.

Thasunda Duckett, the CEO of Chase Consumer Banking, is leading the charge as JPMorgan Chase expands its retail bank.

Two years into her tenure as the chief executive at Bank of the West, Nandita Bakhshi is candid about the hits — and misses — she’s experienced so far as she tries to grow an institution that has long had a conservative reputation.

It’s a testament to Duck’s leadership skills that BB&T was able to revamp much of its tech infrastructure in the span of a year. It’s even more impressive that the bank hit its tech targets while its CIO was fighting the battle of her life.

Since taking over as president of personal banking at UMB Financial three years ago, Abraham has transformed the way the Kansas City, Mo., company delivers services to and interacts with its clients.

Dorothy Savarese, who is nearing her 14^th year as CEO of Cape Cod Five Cents Savings Bank, has recently overseen a growth spurt of sorts at the institution, breaking ground on a new headquarters and expanding locations.

Patty Kellerhals has had her share of mentors and role models over the course of her 41-year banking career, but few have influenced Commerce Bank’s head of retail banking more than her own mother.

American Banker announced its 16th annual ranking of the Most Powerful Women in Banking and Finance.

Innovative. Influential. Impactful. The 25 female leaders in this ranking are skillfully navigating industry disruption and — in many ways — driving it as well.

Besides transforming her own bank, Stewart has left her mark more broadly on the industry through advocacy.

Over the past year, Centric Financial CEO Patricia Husic has made several big hires and added a 25,000-square-foot corporate office for the bank.

Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.