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The credit union turned to a new engagement strategy for employees after the pandemic forced most of the organization to transition to working from home.September 22
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Credit Union of Texas, based near Dallas, is believed to be one of the first in the industry to debut this perk.July 24
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Some institutions are grappling with new liability issues as they attempt to keep members and staff safe while also reopening their facilities after statewide lockdowns.July 9
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The bank is rethinking its plans for bringing back workers in Texas, Florida and other states where new coronavirus cases are surging.July 1
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The outbreak has completely upended whatever expectations the industry had heading into 2020. Here's key areas that have been shaped by the pandemic, some potentially forever.June 24
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Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.June 23
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Prior to the outbreak, members were banned from covering their faces inside branches for security reasons. Now institutions must devise ways to keep everyone healthy and safe.June 8
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With the pandemic fueling anxiety about public transportation and dense urban offices, financial firms in Manhattan are looking elsewhere for space to let workers spread out and avoid commuting into the city.May 20
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The lender’s offices in the U.S., Canada and the U.K. will remain shut to all nonessential staff at least through the Labor Day holiday on Sept. 7, CEO Richard Fairbank wrote in an internal memo.May 5
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Credit unions moved quickly to reduce branch access as the coronavirus crisis worsened. The harder decision will be when and how to begin lifting those restrictions.May 4
