Workplace safety and security

In New York City and elsewhere, financial institutions are taking stock of their office-building security protocols following the killing of four people, including an investment bank executive, in Midtown Manhattan. Security experts say that layers of protection are essential in all office buildings.

American Express again delayed its plans for returning U.S. workers to the office, citing the spread of the highly contagious delta variant in setting a new target of Jan. 24 at the earliest.

From vaccine mandates to mask requirements, banks are being forced to make difficult decisions in response to fast-changing conditions. Here's a look at where 14 large and midsize companies have landed — at least for now.

The announcement came a day after Citigroup said it would mandate vaccines for many of its workers. Capital One also said it is delaying its office reopening.

Government records detail dozens of complaints from company staffers related to COVID-19. The documents shed light not only on safety protocols at the nation’s fourth-largest bank, but also on employee relations at a firm that’s been dogged by scandal.

Police directed the institution to shut down four branches Wednesday as armed Trump supporters forced their way into the Capitol, and two facilities were on lockdown for several hours during the day.

The trade group is the latest to call for financial services workers to be moved closer to the front of the line as COVID-19 vaccinations are distributed.

The Allen, Texas-based institution is crediting a robust on-site medical program with helping keep staff and members safe.

Bank and credit union groups are pushing to include the industry’s front-line workers in the next priority group, but even as a recommendation is coming soon from a CDC advisory panel, the decision ultimately will be made state by state.

Credit unions that hope to fully reopen their facilities need to have a plan in place to ensure employees are being careful and not spreading the coronavirus.

A new service from NCR aims to reduce surface transmission of the coronavirus through the application of an antimicrobial cleaning product that kills germs.

A new service from NCR aims to reduce surface transmission of the coronavirus through the application of an antimicrobial cleaning product that kills germs.

The credit union turned to a new engagement strategy for employees after the pandemic forced most of the organization to transition to working from home.

Credit Union of Texas, based near Dallas, is believed to be one of the first in the industry to debut this perk.

Some institutions are grappling with new liability issues as they attempt to keep members and staff safe while also reopening their facilities after statewide lockdowns.

The bank is rethinking its plans for bringing back workers in Texas, Florida and other states where new coronavirus cases are surging.

The outbreak has completely upended whatever expectations the industry had heading into 2020. Here's key areas that have been shaped by the pandemic, some potentially forever.

Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.

Prior to the outbreak, members were banned from covering their faces inside branches for security reasons. Now institutions must devise ways to keep everyone healthy and safe.

With the pandemic fueling anxiety about public transportation and dense urban offices, financial firms in Manhattan are looking elsewhere for space to let workers spread out and avoid commuting into the city.