OLYMPIA, Wash. – Washington State Employees CU said it has replaced its Avaya communications system with ShoreTel’s Enterprise Contact Center multimedia Internet protocol-based software and ShoreWare Director, a centralized Web-based network management interface.
The $1.3 billion credit union has also installed about 500 ShoreTel IP telephones across its branches.
The new system has reduced system maintenance costs by $13,000 annually and eliminated the need for outsourced branch phone system support, such as adding lines when new employees joined the credit union, saving an additional $12,000 annually.
ShoreTel is based in Sunnyvale, Calif.
