Benchmark with our latest Cornerstone report for continued digital success Alkami has partnered with the industry experts at Cornerstone Advisors to produce an exclusive report for banks that gives executives the context they need to measure and manage their digital investments, channels, and operations.
It’s easy to believe that the youngest FI consumers would be the primary demographic wanting more from digital banking platforms. But despite differences in their online lifestyles, all users, from Gen Z to Baby Boomers, want their credit union or bank to deliver a modern, intuitive mobile app and desktop experience.
To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey.
The demand for digital banking innovation requires community banks, regional banks and credits unions to either take on technology projects themselves or partner with digital banking platform companies and/or fintechs to quickly innovate.
