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Market Intelligence:
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Industry Data
  • Branch network
    U.S. Bancorp mulls more branch closings as customers flock to digital channels

    The Minneapolis company said 75% transactions have been handled online since the pandemic hit.

    Laura Alix
    By Laura Alix
    Staff Writer
    July 15
  • Data privacy
    Lawsuit against Plaid heightens focus on data privacy issues

    A class action asserts that the data aggregator accesses more of consumers' bank account information than it needs and ultimately aims to sell the data to others. Plaid, which has agreed to be sold to Visa, denies the allegations.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    July 13
  • Paycheck Protection Program
    Banks seek more fintech help for PPP's next phase

    After tech firms assisted community bankers in processing applications in the Paycheck Protection Program, small-business lenders are continuing to engage with cloud providers and other outside companies to automate the loan forgiveness process.

    By Miriam Cross
    Tech Reporter
    July 10
    Hugh Connelly, executive vice president and chief lending officer, Huntingdon Valley Bank
  • Commercial banking
    Inside Goldman’s new corporate banking portal

    The Wall Street firm is jumping into a market dominated by a handful of big U.S. banks, betting that superior technology can lure companies with complex cash-management needs.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    July 8
  • Training
    How fintech mentorships have adapted during the pandemic

    The days of meeting with mentors and pitching investors in person are at least temporarily over, but fintech incubators, accelerators and boot camps are finding creative ways to replicate these valuable experiences online.

    By Miriam Cross
    Tech Reporter
    July 7
    Ben Schack, head of digital partnerships for BMO Harris Bank
  • Artificial intelligence
    Worried? Angry? Where machines excel in detecting consumers' emotions

    Some financial institutions are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.

    By Miriam Cross
    Tech Reporter
    July 7
  • Innovation
    ‘There will be hundreds of fintech failures’

    Jane Gladstone, new president of Promontory Interfinancial Network, says the recession will accelerate the shakeout among the nonbank disruptors and that small banks have an opportunity to forge new bonds with the survivors.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    July 6
    Jane Gladstone, president, Promontory Interfinancial Network
  • Fraud
    Identity fraud is soaring. Here's how one lender is attacking it.

    Axcess Financial is using stronger authentication, studying up on bad actors and planning to use a federal service that automates verification of Social Security numbers.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    July 2
    Indentity fraud losses
  • Artificial intelligence
    Worried? Angry? Where machines excel in detecting customer emotions

    Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.

    By Miriam Cross
    Tech Reporter
    June 30
  • Data sharing
    What happens if Mastercard and Visa gobble up all the data aggregators?

    Thanks to their close relationship with the card networks, banks stand to benefit most from deals like Mastercard’s agreement to buy Finicity and Visa’s pending purchase of Plaid. The prospects for fintechs and consumers are dicier.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 29
    Arranged photo of Mastercard and Visa credit cards.
  • Wealth management
    Banks continue to embrace robo advisers (even if customers don’t)

    Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.

    By Miriam Cross
    Tech Reporter
    June 26
    Kate Magaram, vice president of growth and SpeciFi product manager at Citizens Bank
  • Consumer lending
    Online lender Upstart launches auto loan platform

    Upstart, which specializes in the use of alternative data and AI in credit decisions, will make car loans directly and sell its technology to banks and other lenders.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 24
    Paul Gu, co-founder and head of product at Upstart
  • Mobile banking
    What BBVA aims for with new mobile app

    The company’s U.S. chief executive says the primary goal behind the app it rolled out Wednesday is to help customers improve their financial health and avoid overdrafts.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 24
    Javier Rodriguez Soler, CEO, BBVA USA
  • Small business
    Neobanks catering to self-employed see influx during pandemic

    Challengers like Joust, Lili and NorthOne that offer banking services to freelancers and small-business owners are getting record levels of new customers as the traditional workforce thins.

    By Miriam Cross
    Tech Reporter
    June 23
    Eytan Bensoussan, co-founder and CEO of NorthOne
  • Cyber attacks
    Why a hack at Wells Fargo matters to credit unions

    In a new twist on an old scam, cybercriminals have tried to get thousands of people to surrender their Wells bank account information by sending authentic-looking emails containing malicious links that lead to a fake website bearing the company's name.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 23
  • Cyber attacks
    Wells Fargo customers targeted with phishing attacks using calendar invites

    In a new twist on an old scam, cybercriminals have tried to get thousands of people to surrender their Wells bank account information by sending authentic-looking emails containing malicious links that lead to a fake website bearing the company's name.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 22
    Wells Fargo sign
  • Budgets
    Bank budgeting apps tell story of the pandemic’s impact on consumers

    With money flow suddenly stifled for millions of customers, demand for money management tools has skyrocketed.

    By Miriam Cross
    Tech Reporter
    June 19
  • Remittances
    In the middle of a pandemic, two remittance startups thrive

    Remitly and TransferWise are benefiting from consumers' shift to digital payments and a turn toward banking services as global remittance volumes drop.

    By Miriam Cross
    Tech Reporter
    June 17
    John Scrofano, vice-president of Remitly's Passbook
  • Digital banking
    Santander Group invests $40M in consumer lender Upgrade

    Other challenger banks focused on personal loans have struggled since the onset of the coronavirus pandemic.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 17
    Renaud Laplanche, CEO and founder, Upgrade
  • Fraud
    Small banks' battle to thwart unemployment scams

    Peoples Bank in Arkansas and Main Street Bank in Massachusetts are getting smarter about spotting suspicious transactions tied to unemployment benefit fraud as well as warning customers what to watch out for.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    June 15
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.