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Market Intelligence:
AI
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Research
Industry Data
  • Commercial banking
    TD's all-of-the-above U.S. expansion strategy

    Toronto-Dominion Bank is looking to bolster its stateside capital markets business with the acquisition of Cowen. The deal comes even as the Canadian banking giant awaits approval of another merger that would make it a top-six U.S. bank.

    By Allissa Kline
    Reporter
    August 2
  • Consumer banking
    Late payments rise among low-income auto, card borrowers: Report

    Even though delinquency rates were previously at extremely low levels, the recent uptick among poorer consumers is worth monitoring, New York Fed researchers said.

    By Polo Rocha
    Staff Writer
    August 2
  • Phishing
    Scammers can buy phishing software aimed at banks for $50 a month

    Researchers recently described a scheme that allows affiliates to buy access to phishing materials. The case provides an insight into the methodical nature of some cybercrime.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    August 2
  • Community banking
    How tech aided a fourfold spike in deposits at HarborOne

    The Massachusetts bank used data analytics to improve onboarding, cross-sell more effectively and prevent attrition.

    By Miriam Cross
    Tech Reporter
    August 2
  • Payments
    How Apple's iPhone point of sale fits into Adyen's payments mix

    The payment processor is an early user of Apple's smartphone payments capability, which provides a DIY option for retail workers, but doesn't necessarily cover all merchants in all use cases.

    By John Adams
    Executive Editor, Payments
    August 2
    Adyen signage
  • Commercial banking
    Why businesses are growing frustrated with the service at their bank

    As the industry manages high turnover, more companies are expressing dissatisfaction. Among firms that switch to a new bank, the previous bank's lack of knowledge about their business is an increasingly common reason, according to a recent survey.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    August 1
  • Industry News
    Wells Fargo restores diversity guidelines after 'fake interview' fallout

    The San Francisco megabank plans to reinstate guidance that drew scrutiny following revelations that women and nonwhite candidates were interviewed for jobs that had been reserved for someone else.

    By Polo Rocha
    Staff Writer
    August 1
  • BankThink Three keys to successful CRA reform

    It is essential to place the central focus on race, to bring nondepository mortgage lenders under the Community Reinvestment Act umbrella and to address bias in home appraisals.

    August 1
    Gregory D. Squires
    Gregory D. Squires
    George Washington University
  • Commercial banking
    Big banks feel the pinch from higher stress capital buffers

    JPMorgan Chase CEO Jamie Dimon and other big-bank chief executives have been speaking about how they plan to manage higher capital requirements following the Federal Reserve’s recent stress tests.

    By Allissa Kline
    Reporter
    July 31
  • Artificial intelligence
    The dangers of using AI in hiring

    Banks that need to fill large volumes of jobs increasingly let AI decide who’s in and who’s out, based on analysis of digital resumes and video interviews. Algorithms can take a more inclusive and less biased view of candidates, but experts say there are several things to watch out for.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    July 29
  • Payments
    Can rewards retain buy now/pay later borrowers?

    As competition tightens in the buy now/pay later arena, fintechs including Klarna, Afterpay and Zilch are upgrading perks to keep consumers from straying to their rivals.

    By Kate Fitzgerald
    Senior Editor, Payments
    July 29
    Afterpay-Klarna
  • BankThink How the top community banks outperform their peers

    A combination of higher organic loan growth and fee-based revenue streams powered top-performing banks in 2021.

    July 29
    Claude A. Hanley Jr.
    Claude A. Hanley Jr.
  • Industry News
    Three banks invest in low-code software developer

    Bank of America, BNY Mellon and Citi invested $20 million in Genesis Global, a company that helps financial markets organizations develop applications through its low-code platform.

    By Miriam Cross
    Tech Reporter
    July 28
    Stephen Murphy, CEO of Genesis Global
  • Letter to the editor: Protect everyone from abusive overdraft fees

    Though a handful of banks have adopted overdraft fee reforms, a great many consumers still need the protection that legislation targeting abusive practices would provide, writes a staff attorney for the National Consumer Law Center.

    July 28
    Carla Sanchez-Adams
    Carla Sanchez-Adams
  • Digital banking
    LendingClub leans into bank funding as economic worries grow

    The San Francisco company is relying more on banks and credit unions, and its own acquisition of a bank last year, to fund its consumer lending business. The flexibility has proved helpful as demand from other loan buyers wanes.

    By Polo Rocha
    Staff Writer
    July 28
  • Bank technology
    Fifth Third deploys software to analyze contact center conversations

    The Cincinnati bank used to rely on surveys to gauge how satisfied customers were after speaking to a contact center agent. Technology has made the task easier and more comprehensive, and spotlighted common issues that triggered a high volume of calls.

    By Miriam Cross
    Tech Reporter
    July 28
    Michelle Grimm, director of consumer operations business support for Fifth Third Bancorp
  • Regulation and compliance
    CFPB fines U.S. Bank $37.5 million for sham accounts

    The allegations against the $559 billion-asset bank are similar to those brought against Wells Fargo related to its 2016 fake-accounts scandal.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    July 28
    04-us-bank-bl071409b
  • Consumer banking
    How Goldman Sachs plans to conquer the mass affluent space

    Following another strong quarter for wealth management, here's what Goldman Sachs will do next in its hunt for the almost wealthy, and why it matters.

    By Victoria Zhuang
    Reporter
    July 28
    Signage for Goldman Sachs
  • Commercial banking
    Zions leans on rate hikes as fee income falls and expenses rise

    The Salt Lake City company benefited during the second quarter from the Federal Reserve’s rate increases, partially offsetting higher expenses and falling noninterest income.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    July 27
  • Consumer banking
    Why online banks aren’t sweating the rise in deposit costs

    The Federal Reserve’s aggressive tightening is putting some pricing pressure on digital banks that rely on high-yield savings accounts. But the increases are not keeping pace with the central bank’s rate hikes, and the caution may continue in the face of economic uncertainty.

    By Polo Rocha
    Staff Writer
    July 27
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.