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Market Intelligence:
AI
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Research
Industry Data
  • Digital banking
    Regional banks' latest area of concern: Their deficit in mobile banking

    Mobile banking offerings at midsize banks scored below those of their larger peers in a recent customer satisfaction survey. At a time of rising interest rates, consumers are increasingly valuing digital offerings that act as money movement hubs, experts say.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    June 1
    Mobile banking
  • Technology
    Why banks need to start planning to use quantum computing

    Potential uses for banks include risk analysis, investment portfolio construction and financial crime monitoring.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    May 31
    Inside the Quantum Lab, wide center shot
  • Expense management
    Amid revenue pressures, Truist plans to accelerate streamlining efforts

    CEO Bill Rogers says the North Carolina bank is contemplating additional business segment changes to improve its efficiency. Investors have been pushing the company to cut costs at a faster clip.

    By Allissa Kline
    Reporter
    May 31
    Truist Nashville
  • Payments
    American Express veterans' fintech fund isn't looking to disrupt

    The founders of Vesey Ventures are most interested in startups that want to play nice with the giants of the banking and payment industries.

    By John Adams
    Executive Editor, Payments
    May 31
    VeseyVenture
  • Consumer banking
    Ex-Wells Fargo executive agrees to $4.9 million settlement with SEC

    Carrie Tolstedt, the longtime head of retail banking at Wells, is resolving legal problems tied to her role in the bank's phony-accounts scandal. Earlier this year, she agreed to plead guilty to a criminal charge as part of a deal that calls for up to 16 months behind bars.

    By Kevin Wack
    Banking Editor
    May 31
    Former Wells Fargo retail bank chief Carrie Tolstedt.
  • Politics and policy
    With a debt deal pending, changes are coming to the Fed's balance sheet

    Once it is free to issue new debt, the Treasury Department is expected to quickly replenish its general account at the Fed. The move could lead to a shortage of reserves.

    By Kyle Campbell and Polo Rocha
    May 30
    Janet Yellen
  • Consumer banking
    4Q overdraft revenue fell 50% in three years, CFPB says

    The Consumer Financial Protection Bureau released fourth-quarter data last week showing a big drop in revenue from overdraft and nonsufficient-funds fees in 2022 compared with 2019 as big banks reduced or eliminated certain fees.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 30
    Rohit Chopra
  • JPMorgan Chase
    JPMorgan Chase aims to create $1.5 billion in value with AI by year-end

    The banking goliath is continuing to execute its four-pillar technology investment strategy, CIO Lori Beer said at its investor day.

    Catherine Leffert Author Image
    By Catherine Leffert
    Reporter
    May 30
    mpwib21-lori-beer
  • Regulation and compliance
    Comerica in 'serious violation' of Treasury's Direct Express program

    A Comerica Bank executive admitted to major failures in its handling of the Treasury Department's Direct Express program, including data and resolved fraud disputes sent to a vendor's office in Lahore, Pakistan, a "serious" contract violation.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 29
    Comerica Bank
  • Politics and policy
    New York City suspends municipal deposits at Capital One, KeyBank

    The two banks failed to meet a requirement that they document their efforts to combat discrimination in lending and employment, according to city officials. KeyBank said the decision was the result of a misunderstanding.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 25
    Capital One - KeyBank
  • Industry News
    JPMorgan's carbon-removal strategy draws mixed reviews

    Investments in carbon-removal credits could help scale new technologies, and they offer certain benefits over the purchase of carbon offset credits. But critics said the $200 million investment is small in comparison with the bank's commitment to reach net-zero emissions by 2050.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 24
    Carbon removal
  • Politics and policy
    Wells Fargo employees in Oregon allege anti-union behavior by managers

    Pro-union workers at a Wells call center allege that supervisors repeatedly tore down flyers, violating their right to organize. The bank said it refuses to "tolerate retaliation of any kind."

    By Frank Gargano
    Data Reporter
    May 24
    Outside a Wells Fargo branch.
  • Mutual banks
    A tough market isn't deterring these mutuals from converting

    A pair of mutual banks in Maryland and New York that sold minority stakes more than a decade ago are pursuing second-step offerings that will result in both becoming fully stock-traded companies.

    John Reosti Author Image
    By John Reosti
    Reporter
    May 24
    md-baltimore-harbor-courtesy-port-of-baltimore.jpg
  • Fintech
    Sunset for Daylight: LGBTQ+-focused neobank winds down

    Challenger bank focused on serving the queer community plans to cease operations next month.

    Catherine Leffert Author Image
    By Catherine Leffert
    Reporter
    May 24
    Daylight diptych.png
  • Payments
    Citizens launches Private Client card with feature for visually impaired

    The product, designed for wealth management customers, is the first in the U.S. to implement Mastercard's Touch Card, which helps people distinguish credit, debit and prepaid cards through a notch on the card's edge.

    Daniel Wolfe 2024
    By Daniel Wolfe
    Interim editor-in-chief, Digital Insurance
    May 24
    Citizens Private Client touch card
  • Regulation and compliance
    Citizens Bank settles CFPB lawsuit over credit card disputes for $9M

    The Consumer Financial Protection Bureau alleged in 2020 that Citizens failed to investigate certain fraud claims and billing disputes. A key allegation was that the bank required customers to provide a notarized affidavit to support a fraud claim.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 23
    Rohit Chopra
  • Commercial banking
    JPMorgan spies opportunities in recent industry turmoil

    Venture capital banking and wealth management are two areas where the nation's largest bank sees a chance to make gains amid a rash of bank failures. After the company's investor day on Monday, one analyst wrote: "Goliath is winning."

    By Kevin Wack
    Banking Editor
    May 22
    A JPMorgan Chase Bank Branch Ahead Of Earnings
  • Industry News
    JPMorgan sees wealth management 'acceleration' from First Republic deal

    The banking giant plans to put all asset managers through training in Python programming language, whether they 'like it or not.'

    Dan Shaw
    By Dan Shaw
    Reporter
    May 22
  • Payments
    Fifth Third targets payments expansion with Rize Money acquisition

    The Cincinnati, Ohio, bank targeted Rize Money due to its "ease of accessibility," according to Fifth Third's head of wholesale payments. The acquisition comes as the $205 billion-asset bank has seen wealth and asset management revenue decline in recent years.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 22
    Fifth Third Bank mobile banking
  • Consumer banking
    Banks now offer payday-loan alternatives. How many people use them?

    Customers of banks that provide small-dollar loans are still turning to higher-cost lenders, according to a recent survey. The significance of the findings has sparked a debate between the payday lending industry and its critics.

    By Polo Rocha
    Staff Writer
    May 21
    Online payday loans
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.