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Market Intelligence:
AI
Payments
Research
  • Consumer banking
    4Q overdraft revenue fell 50% in three years, CFPB says

    The Consumer Financial Protection Bureau released fourth-quarter data last week showing a big drop in revenue from overdraft and nonsufficient-funds fees in 2022 compared with 2019 as big banks reduced or eliminated certain fees.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 30
    Rohit Chopra
  • JPMorgan Chase
    JPMorgan Chase aims to create $1.5 billion in value with AI by year-end

    The banking goliath is continuing to execute its four-pillar technology investment strategy, CIO Lori Beer said at its investor day.

    Catherine Leffert Author Image
    By Catherine Leffert
    Reporter
    May 30
    mpwib21-lori-beer
  • Regulation and compliance
    Comerica in 'serious violation' of Treasury's Direct Express program

    A Comerica Bank executive admitted to major failures in its handling of the Treasury Department's Direct Express program, including data and resolved fraud disputes sent to a vendor's office in Lahore, Pakistan, a "serious" contract violation.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 29
    Comerica Bank
  • Politics and policy
    New York City suspends municipal deposits at Capital One, KeyBank

    The two banks failed to meet a requirement that they document their efforts to combat discrimination in lending and employment, according to city officials. KeyBank said the decision was the result of a misunderstanding.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 25
    Capital One - KeyBank
  • Industry News
    JPMorgan's carbon-removal strategy draws mixed reviews

    Investments in carbon-removal credits could help scale new technologies, and they offer certain benefits over the purchase of carbon offset credits. But critics said the $200 million investment is small in comparison with the bank's commitment to reach net-zero emissions by 2050.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 24
    Carbon removal
  • Politics and policy
    Wells Fargo employees in Oregon allege anti-union behavior by managers

    Pro-union workers at a Wells call center allege that supervisors repeatedly tore down flyers, violating their right to organize. The bank said it refuses to "tolerate retaliation of any kind."

    By Frank Gargano
    Data Reporter
    May 24
    Outside a Wells Fargo branch.
  • Mutual banks
    A tough market isn't deterring these mutuals from converting

    A pair of mutual banks in Maryland and New York that sold minority stakes more than a decade ago are pursuing second-step offerings that will result in both becoming fully stock-traded companies.

    John Reosti Author Image
    By John Reosti
    Reporter
    May 24
    md-baltimore-harbor-courtesy-port-of-baltimore.jpg
  • Fintech
    Sunset for Daylight: LGBTQ+-focused neobank winds down

    Challenger bank focused on serving the queer community plans to cease operations next month.

    Catherine Leffert Author Image
    By Catherine Leffert
    Reporter
    May 24
    Daylight diptych.png
  • Payments
    Citizens launches Private Client card with feature for visually impaired

    The product, designed for wealth management customers, is the first in the U.S. to implement Mastercard's Touch Card, which helps people distinguish credit, debit and prepaid cards through a notch on the card's edge.

    Daniel Wolfe 2024
    By Daniel Wolfe
    Editor-in-chief, Digital Insurance
    May 24
    Citizens Private Client touch card
  • Regulation and compliance
    Citizens Bank settles CFPB lawsuit over credit card disputes for $9M

    The Consumer Financial Protection Bureau alleged in 2020 that Citizens failed to investigate certain fraud claims and billing disputes. A key allegation was that the bank required customers to provide a notarized affidavit to support a fraud claim.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    May 23
    Rohit Chopra
  • Commercial banking
    JPMorgan spies opportunities in recent industry turmoil

    Venture capital banking and wealth management are two areas where the nation's largest bank sees a chance to make gains amid a rash of bank failures. After the company's investor day on Monday, one analyst wrote: "Goliath is winning."

    By Kevin Wack
    Banking Editor
    May 22
    A JPMorgan Chase Bank Branch Ahead Of Earnings
  • Industry News
    JPMorgan sees wealth management 'acceleration' from First Republic deal

    The banking giant plans to put all asset managers through training in Python programming language, whether they 'like it or not.'

    Dan Shaw
    By Dan Shaw
    Reporter
    May 22
  • Payments
    Fifth Third targets payments expansion with Rize Money acquisition

    The Cincinnati, Ohio, bank targeted Rize Money due to its "ease of accessibility," according to Fifth Third's head of wholesale payments. The acquisition comes as the $205 billion-asset bank has seen wealth and asset management revenue decline in recent years.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 22
    Fifth Third Bank mobile banking
  • Consumer banking
    Banks now offer payday-loan alternatives. How many people use them?

    Customers of banks that provide small-dollar loans are still turning to higher-cost lenders, according to a recent survey. The significance of the findings has sparked a debate between the payday lending industry and its critics.

    By Polo Rocha
    Staff Writer
    May 21
    Online payday loans
  • Payroll services
    State efforts to regulate earned wage access are heating up

    Although no laws have yet passed, most of the bills introduced thus far do not consider EWA products to be loans. California is an exception.

    By Miriam Cross
    Tech Reporter
    May 19
    Left to right: Lauren Saunders, associate director at the National Consumer Law Center; Carrie Hunt, president and CEO of the Virginia Credit Union League; Dana Wiggins, director of economic justice at the Virginia Poverty Law Center.
  • Politics and policy
    Big banks quietly game plan in event of debt-ceiling breach

    The CEOs of the nation's largest banks met with officials in Washington on Wednesday and Thursday, just two weeks before the government is expected to go broke. Behind the scenes, the banks are reviewing contingencies in case the unthinkable occurs.

    By Allissa Kline and Kevin Wack
    May 18
    Jamie Dimon - debt ceiling
  • Banking Crisis 2023
    How merging banks can avert technology disaster

    First Citizens, JPMorgan Chase and New York Community Bancorp all bought failing banks in 2023. Here's what experts say they and other acquirers should do to ensure the tech integration is smooth.

    Catherine Leffert Author Image
    By Catherine Leffert
    Reporter
    May 18
    Silicon Valley Bank - SVB Financial
  • Politics and policy
    Waters urges First Citizens to honor SVB's community development pledge

    Rep. Maxine Waters is adding to the pressure that the North Carolina bank is feeling in connection with a community benefits plan that was mostly expected to benefit communities in California. First Citizens, which bought SVB from the FDIC, has so far been noncommittal.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    May 18
    First Citizens
  • Community banking
    WesBanco will change CEOs months ahead of schedule

    The West Virginia company says COO Jeffrey Jackson will become chief executive in August instead of January. He will succeed Todd Clossin, who will retire earlier than planned and describes Jackson as "well prepared."

    By Jim Dobbs
    Deputy Editor, Community Banks
    May 18
    Todd Clossin, outgoing CEO of Wesbanco (top right) and Jeff Jackson, incoming CEO (bottom right)
  • BankThink Banks should adopt an 'empathy-first' attitude toward the struggling

    During the pandemic, many banks adopted programs that helped struggling families find stability. Make that a permanent strategy.

    May 18
    Rochelle Gorey
    Rochelle Gorey
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.