Credit unions are losing ground to community banks when it comes to customer satisfaction. Here's how to reverse that trend.

Bank managers should remember their roots and keep their hands in business development, even as they climb the ranks.

Hundreds of thousands of jobs have disappeared on Wall Street since the 2008 financial crisis and some of the biggest banks haven't stopped cutting. Still, some firms managed to reverse the trend and are slowly boosting staff levels.

A discussion on how to modernize policies to combat housing discrimination quickly turned into a sharp critique of the social media giant's advertising practices.

A number of entities within the credit union industry have elected new directors, in addition to announcing other staffing changes.

American Banker won 11 journalism awards during the past week, including its first Grand Neal, the highest of the honors announced at this year's Jesse H. Neal business journalism awards.

David Woodruff was the head of Zia Credit Union in Los Alamos, N.M., before taking the job with APL.

Citigroup earned the lone "A" on an investment firm's scorecard that measures companies' commitments to closing the pay gap between men and women. Goldman Sachs was one of four banks to receive an "F."

Lining up leadership and securing staff support are important building blocks for banks eager to become more tech savvy.

Tim Sloan took a beating as Wells Fargo's boss, but at least he won’t have to fight California freeway traffic or keep his own calendar in retirement.

Nathan Saller was tapped to replace President and CEO Michael L’Ecuyer, who is set to retire Oct. 1.

Credit unions have hired and promoted executives in member business lending, relationship management and more.

Seeking a way to help its employed shoppers manage their money, the Instacart grocery payments and delivery service is partnering with e-commerce payments provider Stripe to offer an Instant Cashout option.

More attention should be paid to strategically preventing and mitigating problems that harm bank reputations.

Swedbank fires its CEO as New York State DFS probes alleged money laundering; the underperforming unit will be overseen by CEO Jes Staley.

The Canadian bank recently caught flak over an ad in one of its branches that was seen as a slight against the diverse Boston community of Dorchester. Here’s what other bankers can take away from the episode.

The Federal Housing Finance Agency, by allowing Fannie Mae and Freddie Mac to split the CEO and president positions, let the companies dodge a congressionally mandated cap on executive salaries, the regulator's inspector general said.

The Association for Black Economic Power will receive an interest-free forgivable loan and a grant from the city to help pay for a retail space and equipment for the effort.

There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.

James Mears has served as COO of the Newport News, Va.-based institution for 15 years.