The urgency to streamline processes during the pandemic accentuated how digitization can also drive diversity, fairness and better environmental outcomes, says Microsoft’s Bill Borden.

In partnership with the startup Hope Trust, the Chicago bank is piloting tools that will help people with disabilities, their families and caregivers manage their finances, government benefits and medical care.

What are the most exciting trends in financial technology today, and which startups are poised to win?

The credit union service organization's newest clients want it to build services such as cross-border payments and simpler bill pay.

The credit union service organization's newest clients want it to build services such as cross-border payments and simpler bill pay.

Both vendors use remote hosting and web delivery to support e-commerce, APIs and other technologies that go beyond their traditional focus on the ATM and point of sale.

After more than 100 years of mostly in-person operations, the subprime installment lender is seeking to adapt to changing consumer preferences — launching an online loan platform just before the pandemic and recently striking a deal to acquire a financial wellness app.

The Mojaloop Foundation's Adama Diallo and Paul Hunter argue open, affordable real-time payments systems have the potential to include all and help turn underserved women into the newly served, enabling them to become economically active.

Pandemic strategies have shown a ramp up in automation contributes to resilience, says Nvoicepay's Lauren Ruef.

COVID-19 has shown us that technology can rapidly evolve to meet customer needs, in areas from contactless payments to digital banking to mobile wallets. However, we still see great disparities when it comes to the use of contactless and digital banking by low- to moderate-income (LMI) workers. The question is, will emerging tech in the post-COVID economy provide an opportunity to include new people in the financial system-- or leave them even further behind?