While banks almost universally offer mobile services, such as smartphone apps or mobile-friendly websites, their customers have been slow to use them, according to an American Banker/SourceMedia Research white paper.

Because of the conflicting messages from providers of mobile payments, consumers are not yet sold on the possibility that they can use apps to replace their plastic cards.

Total System Services is close to beginning tests of new products and merchant services, and is already seeing a benefit from last week's launch of Apple Pay. But in prepaid, a significant business for the processor, TSYS is still awaiting new rules from the government.

It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience to disarm critics.

Bank of America revealed its technology limitations to entrepreneurs at a company event in Silicon Valley, hoping some of the startups could provide assistance in areas like workflow and analytics.

The Wells Fargo Digital Lab, which opened in late September, offers a glimpse of what banking could look like in years to come.

The Fed's hotly-anticipated road map outlining plans to speed up the U.S. payment system will call for the creation of several industry-led task forces and recommend building a new infrastructure to facilitate real-time payments.

Some customers have reported double charging, others that their bank isn’t supported as promised. But some glitches are inevitable with a new service and processors say on the whole, the rollout has been relatively smooth.

Banks are bound to confront knotty privacy questions as they strive to make smarter use of customer data and experiment with technologies like wireless beacons, geolocation and algorithm-recommended offers.

We're teaming up with BAI on new initiative focused on providing bankers information and perspective to aid in future technology decisions.

Photo bill pay is supposed to make adding payees a snap for smartphone customers. But the feature faces some problems, including a lack of uniformity of the data on physical invoices and how consumers take the pictures.

Payments startups may be fast and smart, but banks have compliance know-how, an established customer base and physical branches that will help them hook customers on new products.

Diebold is unveiling an anti-skimming card reader designed to prevent criminals from stealing card data from unsuspecting automated teller machine users.

Ion Bank has been using interactive teller machines, which let customers conduct video chats with tellers, for more than a year. The technology has helped some of its branches stay open for business 27 hours longer per week without overspending.

The bank's adoption of scheduling technology underscores the fact that, while branch traffic is declining, most sales of loan, deposit or investment products are still made at the branch. It's also further evidence that banks are using technology to engage with customers who are visiting branches less and less.

Cardtronics Inc. (CATM) is set to buy Welch ATM for $160 million, expanding the ATM provider with an additional 26,000 kiosks.

Apple's partnership with IBM is big and dramatic, but it’s unclear if it will offer anything bankers don't already have access to.

Monitise, an e-commerce firm in London, said on Monday that it has expanded its mobile banking partnership with IBM. The announcement comes less than a week after IBM signed a partnership with Apple to create business apps for iOS devices.

Scivantage is launching new software called sqope that helps investors track the performance of their investments.

In The Members Group's innovation lab, engineers have been tinkering with an app that lets Glass users tap to make a payment.