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With alternative payment methods one app or click away, a short service disruption can lead to a permanent loss of trust.

Workers Credit Union installed a life-size hologram of “Olivia” in specialized locations to offload some mundane customer service tasks. It’s also catching the attention of passersby.

The retail industry, which wants the Federal Reserve to lower a decade-old price cap, has been complaining that higher prices for consumers mean heftier interchange fees. But banks are pointing out that the $10 billion-asset threshold below which financial institutions are exempt from the cap hasn’t been adjusted for inflation.

FTX, the digital-asset exchange co-founded by Sam Bankman-Fried, is nearing an agreement to buy BlockFi after extending a credit line to the beleaguered crypto lending platform, according to people familiar with the matter.  

The National Credit Union Administration’s orders addressed concerns of misappropriated funds from institutions in New Jersey and California, and supervisory issues with a credit union in New York.

The number of active cryptocurrency users at Bank of America has declined by more than half amid the prolonged rout in the digital-asset market.

The buy now/pay later startup Zilch has raised a further $50 million, upping the total raise for its Series C fundraising to $160 million as it plans bolster U.S. expansion plans. 

It took 100 years, but St. Landry Homestead Federal Savings Bank decided on a drastic name change — to Catalyst Bank — to end confusion with a local rival and signal its loftier aspirations.

10 things to know in June: Banks address the implications of Roe v. Wade's overturn, Zelle users file class actions against the P2P firm and more.

The card network has found common ground with retailers, revising its policies to help them better combat a type of fraud where consumers attempt to dispute legitimate purchases.