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French supermarket chain Carrefour has launched its own mobile wallet, making Carrefour Pay available to customers as part of its plan for a complete omnichannel experience.

Operations executives said in a recent survey that they have to modernize their back offices before they can meet their No. 1 goal: improving the customer experience.

William Dudley, who will retire soon as New York Fed president, on banks' corporate culture, economic risks and what advice he would give his successor.

Despite more bank and investor activity around digital P2P payments, consumer usage of P2P is a mixed bag.

In an interview with American Banker, the outgoing president of the Federal Reserve Bank of New York discussed changes in supervision, bank culture and his advice to his successor.

The core strategy of Amazon has always been to listen to customer pain points and add valuable benefits over time. It’s how the company disrupted the retail industry. Now it’s time for grocery, writes Tom Caporaso, CEO of Clarus Commerce.

Bank of America pays female staff in Britain 28.7% less on average than male employees, according to a report released Tuesday.

Morgan Stanley also reported a wide disparity in gender pay, reflecting the greater proportion of men in top executive posts.

There are ways to provide a better consumer experience, even when institutions are looking to settle up on unpaid accounts.

Payouts on Wall Street averaged $184,000, following only 2006’s record high; ethics office eying $500 million of real estate loans made to Trump son-in-law.