Machine learning

Among other things, Kai, the insurance firm's AI assistant, will tell customers how to avoid the bank's monthly fee.

As lawmakers meet this week to discuss artificial intelligence, they should work with regulators to create universal and workable definitions.

Some banks are setting up their own parallel digital banks, while others form innovation labs. Roman Regelman says BNY Mellon is transforming the entire institution.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

New technologies can increase lending and reduce risk but many management teams don't know where to begin with implementing them.

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.

Banks would be better able to comply with anti-money-laundering laws if all 50 states collected information on the owners of new corporations and published it in a national database, Comptroller Joseph Otting said Monday.

Here are seven startups that received multimillion-dollar venture capital investments in recent weeks to accelerate the development of banking products and services.

Government officials must address the policy questions raised by the use of artificial intelligence in credit decisions.

Failure to recognize the importance of artificial intelligence, mobile banking and other evolving technology would be a serious misstep.