Customers at Citizens Financial Group were prevented on Wednesday from accessing their online and mobile accounts, in what the company has described as an issue with its technology.
At about 8:30 a.m., the Providence, R.I., company announced on Twitter that its digital channels were unavailable to customers. A Citizens spokesman confirmed the outage, describing it as a “technical issue.” The underlying problem was resolved by the early afternoon, though "some customers" were still unable to access their accounts due to "residual access delays," according to the spokesman.
"I want to reiterate that we apologize to customers for any inconvenience," the spokesman said in an email. No additional details about the nature of the problem or the number of customers affected were provided.
The $153.5 billion-asset Citizens has experienced a number of technical glitches in recent months, according to media reports.
The company suffered an outage in late April, leaving customers unable to access their accounts for several hours. Additionally, in March, Citizens customers in Cleveland discovered missing payments and unprocessed online bills, in what the company described as a “vendor processing issue.”
Citizens' outage on Wednesday is the latest a string of tech-related snafus across the banking industry.
DCI in Hutchinson, Kansas, is giving employees unsure about retirement the option to work part-time and gradually ease into the next phase of their lives.
Federal Reserve Chair Jerome Powell said there have been "no decisions" on the controversial capital reform plan, but banks and others who have criticized the proposal are eager for an indication about what's next.
OakNorth Bank in London is eager to utilize the data it's collected from providing risk management software to American banks over the past five years. Its growth plans include eventually acquiring a charter here and making commercial real estate loans.
An independent examination of the Federal Deposit Insurance Corp. workplace culture revealed an atmosphere of sexual harassment, discrimination and misconduct at the agency and raised the need for significant reforms.