"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.

Heartland Financial USA in Dubuque, Iowa, has named Jack Lloyd president of its residential mortgage business.

The Consumer Financial Protection Bureau will require underperforming servicers to document the technology and process changes they're making to implement the agency's recently released servicing regulations.

Neither bank regulators nor banks' risk managers can afford to wait until rating agencies downgrade Deutsche before understanding the level of exposure they have to the German bank giant.

Fannie Mae is planning to provide relief to lenders from potential buybacks for loans in which the borrower's income, assets and employment information have been validated through automated underwriting.

Bizfi, a New York-based online small-business finance company, announced the hiring of John Donovan as its new chief executive officer.

The Center For Financial Services Innovation has released a framework it says is designed to spur safe data sharing between banks, fintechs and third-party data aggregators.

Opus Bank in Irvine, Calif., reported a larger-than-forecast quarterly loss after deciding to set aside more reserves than it predicted it would a week earlier.

The new Spanish-language settings on B of A's app, USAA's new voice-guided remote-deposit capture and moves by others show how financial institutions are using technology to better serve the needs of customers.

Bank of America unveiled a virtual assistant that will be integrated into its mobile banking app, at the Money 2020 conference today in Las Vegas.

Legal and technical hurdles stand in the way of remote account opening becoming commonplace. But banks are ramping up their efforts to make it happen, and some in Congress are trying to help by eliminating restrictions on digitally capturing and storing information from customers' ID cards.

Visa's incoming Chief Executive Officer Alfred F. Kelly will enter the job with a $15.4 million target compensation. That's a premium to his predecessor and about on par with Mastercard Inc.'s CEO Ajay Banga.

The acquisition of Middleburg Financial would create a nearly $2.5 billion-asset bank in northern Virginia with strong mortgage originations and a growing wealth management business. It would provide an endgame for Middleburg while also making Access more appealing to potential buyers.

David Stevens, the chief executive and president of the Mortgage Bankers Association, revealed Monday that he has been diagnosed with cancer in prepared remarks at the association's annual conference in Boston.

Lenders will get a reprieve from the threat of some mortgage-related penalties under a new program announced by housing-finance giant Fannie Mae on Monday.

Access National in Reston, Va., has agreed to buy Middleburg Financial in Virginia for $233.1 million, or $32.51 a share, in stock.

Community Bank System in Syracuse, N.Y., has agreed to buy Merchants Bancshares in South Burlington, Vt., for $304 million, or $44.02 a share, in cash and stock.

To land and retain millennial customers, mobile banking apps must graduate from simply replicating online banking on a phone to leveraging the native functionality of mobile hardware.

Blockchain and the 'Internet of Things' are enabling a lot of new payments innovation. In Canada, they're part of a huge project that could radically change ID security for more than just payments.

The U.S. migration has passed the one-year mark, but more key dates are on the horizon.