CIOs only have to hear it once to know they have more than potential bad press on their hands: If one out of every five victims of identity fraud leaves his or her bank after the incident, the bank has customer attrition problems as well-and they can snowball. Why? People talk.

But a greater focus on prevention, detection and resolution of ID fraud over the past four years has translated into big advances for banks, according to Javelin Strategy & Research's 2008 Banking Identity Safety Scorecard.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.